Technical Consultant, Professional Services

il y a 3 jours

Gent, Belgique Lightspeed Commerce Temps plein

Lightspeed is seeking a full-time energetic and driven Support Specialist to join the Hospitality Pro Services team. As a part of the team, your contribution will have a direct impact on our largest and most complex customers' quest to enter the cloud era. This position can be** fully remote**.

**About our team**

The Hospitality Pro Services team is responsible for Lightspeed's premium customers: from pre-sale to post-sale, the team ensures these customers feel confident in their investment in Lightspeed. Composed of select, top-performing members from our sales, onboarding, support and customer success teams, the Hospitality Pro Services team is in charge of implementing and supporting Lightspeed throughout their customer journey. Join our elite team and work with our largest and most complex customers at the highest level of support.

**What you'll be responsible for**
- Respecting a company defined SLA, and is the main point of contact for the premium clients assigned to their account.
- Developing a deep understanding of the typical business challenges Lightspeed's premium customers may face and take the initiative to liaise with our company's Product and Development teams to help improve the customer experience.
- Using consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
- Documenting and tracking customer issues and resolutions.
- Participating in the creation and maintenance of troubleshooting, testing procedures and documentation for the technical support staff as well as documenting software defects for review and corrective action.
- Working closely with other Field Implementation Consultants as well as Managers and Team leads to best handle day to day situations to better customer experiences.

**What you'll be bringing to the team**
- Extensive customer service experience in a technical support role
- Excellent verbal and written communication skills in both English and ideally in French and Dutch.
- Ability to convey a customer-focused attitude.
- Strong computer skills and working knowledge of Mac OS.
- Proven troubleshooting skills.
- Strong problem-solving skills that will ensure these customers use their POS to its full capacity.
- Ability to manage technical escalations of at-risk accounts, and identify opportunities for growth.
- Flexibility in your schedule to work. Support never stops

**Even better if you have, but not necessary**
- Hospitality industry experience (hotels and/or restaurants).
- Technical background and experience in POS, SaaS, networking and/or software.
- Understands the sales cycle and customer journey in a SaaS environment.

**Who you are**
- Ability to thrive in a competitive, extremely fast-paced environment.
- Results-driven and autonomous individual.
- Excellent judgment and an ability to de-escalate situations quickly and efficiently.
- Resourceful with a demonstrated ability to anticipate change and proactively. adjust priorities and strategies accordingly.
- Comfortable simultaneously managing multiple customers who are at different points on the customer journey.
- Ability to cultivate strong relationships with enterprise and VIP customers.
- Self-starter who also works well in a team environment.
- Entrepreneurial spirit with a keen sense of initiative and a desire for professional development.

**What's in it for you**
- Get the opportunity to work with our biggest, high profile customers.
- Lots of autonomy, flexible work culture.
- Exposure to modern and proven technology.
- Tons of growth opportunities into technical or people management roles.
- Amazing benefits & perks, including equity for all Lightspeeders.
- Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.

**About Us**

Lightspeed (TSX: LSPD) powers small and medium-sized businesses with its cloud-based, omni-channel commerce platforms in over 100 countries around the world. With smart, scalable, and dependable point of sale systems, Lightspeed provides all-in-one solutions that help restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business.

Headquartered in Montréal, Canada, Lightspeed is trusted by favorite local businesses, where the community goes to shop and dine. Lightspeed has offices in Canada, USA, Europe, and Australia.

We're passionate about enabling people to do their best work. Come work with us and find out what you can do

French

**Spécialiste Soutien Clients, Services Professionnels (Hospitalité)**

Lightspeed est à la recherche d'un spécialiste du soutien stratégique énergique et motivé pour rejoindre l'équipe des solutions stratégiques. En tant que membre de l'équipe Hôtellerie/Restauration, ta contribution aura un impact direct sur la quête de nos clients les

  • Associate Professional Services Consultant

    Il y a 7 mois

    Gent, Belgique Showpad Temps plein

    **Associate Professional Services Consultant** **Location** This role is available for Hybrid working 2 days a week from either Ghent or London Showpad offices **About Showpad** In the old days, traveling salespeople hit the road with only a suitcase and a smile. And as times—and technology—have changed, Showpad has emerged as the industry-leading...

  • Associate Consultant, Professional Services

    Il y a 4 mois

    Gent, Belgique Showpad Temps plein

    **Associate Professional Services Consultant** **Location Qualifications**: Ghent, or London **Position Overview**:As an Associate Professional Services Consultant (PSC), you will be responsible for the end-to-end implementation of a diverse range of customers - optimizing and configuring the Showpad Enablement Operating System (eOS) based on...

  • Manager, Professional Services

    Il y a 7 mois

    Gent, Belgique TechWolf BV Temps plein

    TechWolf's Professional Services (PS) team sets customers up for success in a skills-based world. As one of the key customer-facing teams, the PS team defines a data approach, implements our product, and ensures a healthy skill infrastructure is in place for customers to use. With our customer base growing tenfold in the past two years, we are looking for a...

  • SAP Technical Consultant

    Il y a 9 mois

    Gent, Belgique Intellus Group Temps plein

    **As an SAP Technical Consultant, you will be focusing on**: - Support the implementation and customization of our SAP solutions to our customers. Tasks will also include unit-testing, peer-to-peer review and error debugging. - As you progress, you will have more exposure to our customers’ business processes, including direct contact with project...

  • Atlassian Technical Consultant

    Il y a 4 mois

    Gent, Belgique A.C.A. Group Temps plein

    **Heb jij een voorliefde voor (Atlassian) tools en techniek? Krijg je energie van het verbeteren van bedrijfsprocessen? Wil jij teamwerk faciliteren en optimaliseren?**: - Dan ben jij degene die wij zoeken voor onze Atlassian Technical Consultant vacature! **Nu al overtuigd om met ons te werken?**: *** **Jouw rol binnen ACA**: **Jouw werkdag als Atlassian...

  • Head of Professional Services

    Il y a 7 mois

    Gent, Belgique TrustBuilder Corporation Temps plein

    **Overview**: TrustBuilder is a European-based cybersecurity software vendor with a global reach. We are in the business of fortifying digital landscapes with our identity-centric solutions, enabling businesses worldwide to operate securely and efficiently. Our SaaS platform stands out in the industry, powered by a passwordless and deviceless Multifactor...

  • Manager Consulting

    Il y a 5 mois

    Gent, Belgique Wolters Kluwer Temps plein

    Additional Job Description- Functietitel: Manager Professional Services Locatie: Hasselt/Mechelen/Gent Rapporteert aan: Director Professional Services- Over Wolters Kluwer Wolters Kluwer biedt gespecialiseerde informatie en technologische oplossingen aan professionals in verschillende sectoren. We combineren lokale marktkennis met wereldwijde trends en...

  • Teams Calling Technical Consultant

    il y a 1 semaine

    Gent, Belgique Wortell Temps plein

    **Teams Calling Technical Consultant** (voor 40 uren per week in Brussel, Gent en/of thuis) * Hoe ziet je dag eruit?* Als Technical Consultant voor Teams Calling binnen Wortell ben jij verantwoordelijk voor het implementeren van ons product Microsoft **Teams Calling** en meetingsystemen bij onze klanten. Dankzij je kennis en expertise ben je in staat om de...

  • Implementation Consultant

    il y a 3 jours

    Gent, Belgique Gumption Temps plein

    **Implementation Consultant**: Are you the Implementation Consultant our partner is looking for? We’re looking for an experienced soon to be Consultant who’s got a track record of managing software implementation projects. You’ll be aiding the national and international growth of our partner by implementing cost effective and sustainable solutions for...

  • Professional Services Manager

    Il y a 2 mois

    Gent, Belgique TrustBuilder Temps plein

    Based in Ghent (preferably) or Paris, the Professional Services (PS) Manager will oversee day-to-day operations, define strategies, drive implementation and customer satisfaction and run the P&L within the Professional Services division. This leadership role is pivotal to our mission of delivering excellence, ensuring customer satisfaction, and contributing...

  • Technical Writer

    il y a 2 semaines

    Gent, Belgique MIPS Temps plein

    As a member of the team of software professionals responsible for the analysis, design, programming, testing and maintenance of the MIPS software products, the Technical Writer is engaged in writing, illustrating, reviewing, managing and translating the customer-facing technical documentation of the MIPS software products, ensuring that a single-source...

  • Presales Consultant, Aec

    il y a 24 heures

    Gent, Belgique Bricsys Temps plein

    **We have an excellent opportunity for a talented Presales Consultant to join our growing international team!** As a committed long-term business partner, we are investing in the future by expanding our Bricsys team across EMEA. The success of our customers is key to us and having local experts available plays an important role. This role is tasked with...

  • Technical Service Advisor

    Il y a 6 mois

    Gent, Belgique BRP Temps plein

    Our Global Services team is recruiting for an open position as a Technical Service Advisor. Join our team and begin your journey towards moving people with passion and innovation! We are looking for someone passionate about service and the overall powersports world. Someone who shares our obsession to deliver and secure outstanding service experiences that...

  • Payroll Consultant

    Il y a 7 mois

    Gent, Belgique Mazars Temps plein

    Mazars is an internationally integrated partnership, specialising in audit, accountancy, advisory, tax and legal services. Operating in over 90 countries and territories around the world, we draw on the expertise of more than 42,000 professionals to assist clients of all sizes at every stage in their development. Mazarsthesmartchoice Mazars is an...

  • Ai Consultant

    Il y a 6 mois

    Gent, Belgique ML6 Temps plein

    Are you on the look to create real impact in the world of AI? Exciting developments are happening, offering opportunities for businesses to innovate and gain a competitive edge. Now is the time to join us and leverage those business skills to create real impact together with a cross functional team on the most innovative projects for clients across Europe...

  • Technical Consultant Kabelberekening Caneco

    il y a 1 semaine

    Gent, Belgique Electri Projects Temps plein

    Functieomschrijving Als je ervan droomt om - je te ontwikkelen tot expert in software voor kabel-en kortsluitberekeningen. - het eerste aanspreekpunt te zijn voor klanten met technische vragen/problemen m.b.t. kabel en kortsluitstroomberekeningen. - Mee te werken aan de continue verbetering van de software en diensten door diagnoses te stellen, oplossingen...

  • Legal Consultant Reward

    Il y a 7 mois

    Gent, Belgique Partena Professional Temps plein

    Zijn cafetariaplannen iets wat je interesseert en waar je altijd al meer over wou weten? Kent sociale wetgeving geen geheimen voor jou? Wil je daarnaast graag projectmatig werken binnen een geweldig team? Dan kan jij zeker uitblinken in een functie als **Legal Consultant Reward!** **Jouw verantwoordelijkheden**: Als **Legal Consultant Reward**: - Adviseer...

  • TrustBuilder - Professional Services Manager

    il y a 1 mois

    Gent, Belgique TrustBuilder Temps plein

    Based in Ghent (preferably) or Paris, the Professional Services (PS) Manager will oversee day-to-day operations, define strategies, drive implementation and customer satisfaction and run the P&L within the Professional Services division. This leadership role is pivotal to our mission of delivering excellence, ensuring customer satisfaction, and contributing...

  • SAP Consultant

    Il y a 3 mois

    Gent, Belgique Sollitics Temps plein

    **SAP VIM Consultant** Sollitics offers IT consulting services that make IT innovations accessible to businesses of all sizes. Specializing in SAP VIM implementations, the company integrates technologies such as low-code platforms (Power Platform) and RPA tools (Microsoft RPA) to automate business processes. Sollitics prioritizes long-term client...

  • Test Consultant

    il y a 3 jours

    Gent, Belgique ITINERIS NV Temps plein

    **About Itineris** **Itineris**, with HQ in Belgium, is a global technology company purely focused on **software and services for the energy and water industry**. Itineris is the developer of **UMAX**, a customer information system (CIS) and ERP solution fully integrated with and leveraging the power of **Microsoft’s Dynamics 365 platform**. Founded in...