Front Office Shift Leader
il y a 3 semaines
**About Thon Hotels**
- **Passionately committed**. We daily strive to create special moments for our guests.
- **Professional hospitality**. We aim to see, hear, and relate to all our guests.
- **The power to please**. We are keen to make a personal effort to ensure every stay is the best stay
- **Innovative**. We constantly improve and invest in our hotels.
- **Financially solid**. An international company you can rely on.
- **Green. **We matter to contribute to a more sustainable society for future generations being locally and internationally certified with green labels.
We are currently looking for a **Front Office Shift Leader** to join our dynamic team here at **Thon Hotel Brussels City Centre.**
- **Great location**. A footstep away from the metro and 5 minutes walking distance from the North Station.
- **Biggest hotel**. Many career growth opportunities.
- **Super Thursday**. Special guest action with a new concept every week: your input is very welcome.
**Why join us?**
- **Family mindset**. At Thon Hotels you are not a number, but an individual with your own skills, talents, and passion.
- **Diversity**. Our guests and your future colleagues come from all over the world.
- **Flat hierarchy**. No useless bureaucracy & corporate mentality.
- **Autonomy**. You are the actor of your career by doing the extra step without fear.
- **Accessible**. Our hotels are easily accessible in Brussels.
**Do**
- **Lead**:On an operational level, during your shift, you lead the Reception Team by example, interact with our guests and actively contribute to the excellence of the department
- **Execute**:You ensure that all tasks are followed up to keep the highest standards linked with the operational front of the house part with arrivals, departures; you handle guest requests and communicate with different departments inside the hotel to ensure our guests remain satisfied. You are the first smile a guest sees upon arriving and act as the point of contact when interacting with guests.
- **Collaborate**: You will ensure the smooth running of the department, supervising and motivating the team. Happy employees create happy customers.
As part of the Front Office Tam, you will also perform shifts as Manager on Duty on a regular base (guest handling, operational support to all departments, safety & security checks, etc.) also during weekends and bank holidays.
This above list of tasks and responsibilities is not exhaustive.
**Our perfect match ❤**
- **Experience in Front Office department.** You have previous experience in Front Office in a similar position.
- **Customer oriented**. Making people happy is your priority. You adapt to the changing needs of our guests.
- **Communication**. You love being in contact with both guests and colleagues in English and French, Dutch and every other language is a plus.
- **Flexible**. No 9-5 mentality. You adapt easily to people and situations and are willing to work during weekends and bank holidays.
- **Team player**. You ensure that the department operates efficiently and respect the different targets set by the Front Office Manager & Assistant Front Office Manager.
- **Innovative**. You think out the box, have a close eye on trends and adapt to the changing needs of the guests.
- **IT systems**. Knowledge of Opera is a plus.
**Receive**
- **Motivational remuneration package** including:
- **Contribution to public transportation costs**. And yes, we contribute for 100%
- **Flexible extra-legal benefits. **Pick and choose between an attendance bonus, extra days off or a cafeteria plan.
- **Non-recurrent benefits** linked to results (CCT90)
- **Hospitalization insurance**. And yes, also for the people you love who live at the same address.
- **Food**. We provide a free meal.
- **Uniform & cleaning**
- **Personal development**. You can choose trainings through our catalogue.
- **Family event**. You will be invited at family event where you and relatives are honoured.
- **Fun**. Excellent working atmosphere with the nicest colleagues.
Thon Hotels is part of the Norwegian hotel chain _**Olav Thon Group**_ that carries the name of its founder Mr. Olav Thon. We have hotels in Norway, Brussels, and Rotterdam. In Brussels, Thon Hotels is one of the largest hotel chains with almost 1500 hotel rooms and 44 meeting rooms in 5 hotels as well as 3 residences of full furnished apartments. We wish that all our employees are **engaged, professional and service minded**.
**Job Types**: Full-time, Permanent contract
**Benefits**:
- Company events
- Eco vouchers
- Food allowance
- Hospitalization insurance
- Mileage reimbursement
- Uniform provided
Schedule:
- Shift work
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- 1210 Saint-Josse: Reliably commute or planning to relocate before starting work (required)
Work Location: One location
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