Sample Handling Manager
il y a 3 semaines
As the Sample Handling Manager you are responsible for the general operational management of the Sample Handling Department.
In this role you have 3 direct reports and up to 30 indirect reports.
This role is based out of our headquarters in Ghent.
**Responsibilities**:
- Manage the daily sample handling activities to ensure performance according to applicable procedures and laboratory specifications and adherence to internal service level commitments.
- Ensure that all sample types are processed and efficiently stored or transferred according to the laboratory specifications and all applicable SOPs.
- Ensure that all outbound shipment requests are executed according to the laboratory specifications, applicable SOPs, and project management requested timelines.
- Freezer Management - Perform all activities related to maintaining freezer operating standards
- Review daily and future workload requirements to determine daily resource needs
- Create schedules and communicate assignments among all involved parties
- Execute a system to record and evaluate performance metrics within the sample handling department.
- Department owner for customer complaint/incident and CAPA Management system: Serve as main contact to QA and internal customers for issue resolution; Track and resolve incidents in a timely manner; Perform root cause analysis and CAPA implementation
- Handles and resolves day to day escalations and service issues
- Responsible for overall department quality. Keeps department “audit ready”
- Department representative and spokesperson for quality audits
- Collaborate with global peers to ensure consistency in department activities and adherence to global standards.
- Installs a culture of continuous improvement, quality and productivity, proposes innovative ideas
- Serve as Subject Matter Expert for inquiries from Business Development, Project Management or other internal departments,
- Lead and motivate the team, set clear goals and objectives, develop supporting staff skills, and encourage growth while providing regular performance feedback.
- Ensure an appropriate training program for the employees in the sample handling department
- Notify manager and other appropriate leadership of any major problems within the department.
- Master’s degree
- Strong knowledge in clinical trials.
- Excellent communication and people management skills
- Experience in leading operational teams.
- Executive ability
- Flexible in dealing with problems
- Affinity for quality
- Fluent in Dutch (BARC NV) and English.
**About us**
Cerba Research is growing fast on a global scale. Working at Cerba Research means contributing to improving global health. You will be joining a diverse, social, dynamic, and highly motivated team of professionals, all contributing to our mission to improve people's health. There is plenty of room for initiatives, career development, and fun We are an equal opportunity employer, and we are committed to the career development of our employees. Working at Cerba Research also comes with its challenges and it’s not for everyone.
- Please note: a personality assessment will be part of the hiring process._
- #manager #ghent #gent_
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