Senior Business Support Analyst
il y a 2 semaines
Company Description
About TOMRA Food:
TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths for more than 30 years in the food industry. Our Digital Business Process Team provides global support for TOMRA Foods key operational business sysyems, we are always seeking talented and passionate individuals to join our organization.
At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.
**Job Description**:
**Internal Customer focus - Be a business enabler (75%)**
- Detect misuse of systems, misunderstanding and improvements potential areas, report them and make sure these are actioned.
- Understand the process flow and work in close cooperation with the business to enforce and improve it.
- Design and give process (as opposed to tool) oriented trainings to internal users.
- Participate in the release cycle of new functionality. Manage with the Power Users for the acceptance of solutions as well as the successful introduction. Make sure transition period is organized at the level of the data migration, the training as well as smooth process introduction.
- Specify and ultimately develop reports and dashboard to serve end-users needs and usage of available tools, report, concepts, KPI’s across geography and function.
- Provide ad hoc support on projects of the Digital Business Processes team. Be the advocate of the end user to assure a solution of high quality.
**Project focus - Be a functional expert (25%)**
- Participate in the development of new functionality assisting a Business Relationship manager in area of competence.
- Be the go-to person for discussion of complex issues and investigation of (ERP) functionalities in your area of competence.
**Team focus - Be an active team member**
- Continuously strive to improve way of working within the company and with service suppliers. Suggest improvements, detect and fix issues spontaneously.
- Be an active agent for the Company culture dissemination. Implement with colleague’s practices and spirit that can act as a role model for the rest of the organization.
**Personal focus - Display care**
- Achieve a level of credibility with the business that positions the function as an internal business partner rather than a supplier, by demonstrating command of all areas in scope of responsibility and professionalism in way of working.
- Experience in a relevant functional department ( Manufacturing, service, sales, ) and with an ERP and CRM (IFS & D365 is a plus).
- Able to bond with business partners
- Team worker: works effectively within teams delivering own targets and supporting others
- Aware of different cultural styles and how to work with them
- Change orientated, able to work in an ever changing work environment
- Able to work in a geographically quite spread team.
- Able to manipulate SQL in a modern RDBMS system and exposure to development in any language is a plus
- Strong drive and makes things happen & demonstrates attention to details
- Willingness to evolve in the role
- Demonstrates passion and is a role model of TOMRA culture and our core values
**Qualifications**:
- Required experience: 5 to 7 years relevant professional experience
- Required education: 2 to 3 years post secondary school.
- Proficient in spoken and written English
- Any other language is a plus
Additional Information
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.'_
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