Video Conferencing Technician

Il y a 2 mois

Mons, Belgique Vector Synergy Temps plein

**Location**:
Mons, Belgium
**Security Clearance**:
NATO Cosmic Top Secret
**Reference No**:
2024-0294 / Mons
**Introduction**:
NATO Digital Workplace Centre (NDWC), part of NCI Agency, provides simple yet innovative solutions that underpin the Digital Transformation of NATO by providing feature-rich Digital Workplace, which enable NATO staff members to connect, communicate, and collaborate.
Shared Workspace service area deliver the following user-facing services to NATO Commands, NATO Force structure and Nations in all 32 Allied Nations:

- Voice and Video conferencing server backend and frontend devices and rooms, maintenance, management, operation and troubleshooting across multiple separate networks of different classifications

**Skills, knowledge, experience required**:

- Strong knowledge and experience (minimum 3 years) in managing VTC room systems including VTC codec (HP/Poly, Cisco), camera’s (HP/Poly, Panasonic), projectors (Epson), monitors (NEC), control processors (Crestron, Extron), microphone systems (Televic), video matrixes (Extron) and other peripherals;
- Strong knowledge of HP/Poly and PEXIP Videoconferencing Technologies such as Poly Clariti Core/Edge, Poly Clariti Manager, PEXIP back-end infrastructure, Diagnose and resolve technical issues, support software and basic associated network related problems;
- Good knowledge and experience (minimum 2 years) in:

- Managing VMWare vSphere and VMWare vCenter;
- Monitoring platforms such as nGeniusOne, CA Performance management, CA Spectrum;
- Troubleshooting basic network issues (including boundary protection devices) on servers and end users; Splunk log monitoring and analysis, nGeniusOne monitoring and analysis

**Duties/role**:

- Providing prompt, professional, and effective resolution of technical issues (including incidents) escalated from Level 2 and, in some cases, Level 3 support and end users across all security domains within the Area of Responsibility (AOR) of the Service;
- Liaising with other teams to troubleshoot technical issues at various levels (network, backend, frontend, firewalls);
- Performing root cause analysis to reduce recurring technical issues.

**Additional information**:
If you are interested, for further information, please contact the point of contact for this offer.
VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575

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