Assistant Facilities Manager
il y a 6 heures
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
Role Purpose
The Assistant Facilities Manager will oversee the day to day FM activity at our client’s dedicated sites nationwide and support the Account in ensuring JLL IFM contract delivery is achieved across the national remit. The Assistant Facilities Manager is responsible for assisting in all aspects of client and tenant satisfaction, contact delivery, management of all hard and soft services, and financial management.
What this job involves
Promoting high level of satisfaction among client users by promptly responding to their service requirements.
Accountable for the CAFM helpdesk system ensuring that SLAs are met and trend reporting on key areas.
Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
Management of projects and moves and changes either directly or via the Project Manager.
Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents, and all the FM vendors to ensure that they fully understand the Client and JLL culture and become partners in delivering a high-quality service.
Management of third party vendors ensuring that all contractual obligations are met.
Has ability to address minor technical repairs and is first point of contact relating to all building issues including out of hours escalations.
Management of the JLL BCP ensuring that it is aligned with the clients.
Management of site scopes, making adaptations where required.
Monitor PPM schedules.
Responsible for Health & Safety, including contractor supervision, reviewing of H&S documentation and working closely with the JLL Health & Safety Manager.
Monitors and ensures office housekeeping and cleanliness is delivered to highest standards.
Proactively manages spend and budget locally in line with JLL and client policies and procedures such as obtaining approval for all client spend and including the processing of PO’s in a timely manner, invoices, budgets, service charges, updating the finance tracker, rates, rent, insurance and local taxes etc. as applicable.
Ensuring all JLL monthly contractual obligations are met without going overdue. including (but not limited to) financial GRs, PO processing, processing the finance tracker, site inspections, SAVE returns, ATWs, RAMS, Supplier/Staff onboarding, My Development training both individual and team, CAFM ticket management and stakeholder communications.
Complete mandatory JLL training within the given deadlines.
Produce management reports as required.
Helping to promote sustainability.
To liaise with local authorities as appropriate.
Assist with reception coverage.
Promote JLL and client core values.
**Skills & Experience**:
Experienced in the management of total FM services.
Able to demonstrate a proven track record of managing office cleaning.
Able to build and maintain strong client and JLL relationships.
Experienced in financial management and budgeting while identifying cost
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