Technical Support Specialist Emea
Il y a 3 mois
**Votre qualification**:
- Expérience en tant que technicien d'atelier ou de service sur le terrain, ou à un poste similaire
- Expérience de l'entreprise (Crown), connaissance approfondie des produits (camions Crown)
- Maîtrise du français et de l'anglais, autres langues étrangères souhaitées
- Bonnes compétences en MS Office
- Compétences en communication et sens de l'organisation
- Esprit d'équipe et flexibilité
- Capacité à travailler de manière indépendante et structurée
- Communication amicale et ouverte avec les clients
- Fort esprit de service
- Volonté de voyager occasionnellement dans le cadre de déplacements professionnels (10 %)
**Tâches principales**:
- Support dans le processus de dépannage pour tous les camions Crown
- Échange avec d'autres départements internes ; fonction d'interface avec l'ingénierie et l'assistance à la clientèle aux États-Unis.
- Traitement des demandes de mod. - demandes de modification, création de données et de plaques de capacité.
- Création d'articles techniques / d'instructions de dépannage
- Traitement indépendant de projets spéciaux dans le cadre de l'amélioration continue de l'assistance à la clientèle EMEA.
Chez nous, tu apprendras que les chariots élévateurs ne se limitent pas à l'acier et à l'hydraulique. Participe activement à la transformation d'une entreprise de construction mécanique en un prestataire de services logistiques en réseau. Crown est l'une des plus grandes entreprises de manutention au monde, avec plus de 500 sites dans plus de 84 pays. Notre siège social aux États-Unis possède des sièges régionaux en Allemagne, en Australie, en Chine et à Singapour et emploie plus de 19 000 personnes dans le monde. Outre une vaste gamme de chariots de manutention, nous développons et commercialisons des technologies avancées d'automatisation et de gestion de flotte. Nous offrons ainsi à nos clients une technique innovante et bien pensée ainsi qu'un service clientèle de premier ordre. Nous nous appuyons pour cela sur une tradition de plus.
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