Technical Service Support
il y a 3 semaines
**Technical Service support (m/ w).**
The people at Natus share one mission - to advance the standard of patient care. Natus is a place where people from all walks of life combine their skills to help improve the quality of life for patients around the globe. We are an organisation that takes a comprehensive approach: equipment, support and education. We are committed to quality, both in our products and in our people. Natus are recognized as the source for solutions to screen, diagnose and treat disorders affecting the brain, neural pathways and 8 sensory nervous systems. We are now on the look out for new talent to join our team. If you are passionate about helping people, you could be our newest teammate
**The Job**: Permanent full time (40h), Monday to Friday
**Work Flexibility**: Hybrid work options available
**Office Location**: Kontich, Belgium.
**Job overview**:
**Duties and Responsibilities in this job**:
- Management of Sales and Service orders with quick turn
- around times
- Ability to provide friendly customer phone support, including handling reclamations and technical complaints recording.
- Offer technical trouble-shooting in the simplest of terms possible
- Maintain open communication with our warehouse and follow-up with delivery suppliers.
- Management of product returns, billing of installation orders and handling invoices when requested.
- Taking note of ways to improve the experience for our customers and feel empowered to suggest ways to make things more efficient for everyone
- Basic office management tasks
- Minimum of 5 years of experience in a technical supporting role.
- Experience within the medical device sector would be advantageous.
- Strong teamwork skills with the ability to problem solve.
- General understanding of technical requirements of our products.
- Ability to schedule technicians and understand time frames relevant to each job they are being assigned.
- To be able to maintain quality phone communication with customers and colleagues.
- Experience with an ERP is favorable.
- Ability to adapt to changes and to handle pressure
**Language abilities**: Fluent Dutch and Professional level English speaker. A good knowledge of German or French languages will be a plus.
**Benefits**:
- Annual Bonus plan of 4%
- Career Development opportunities
- Work colleagues that bring good humour to the work environment
Flexible work options for those onsite (just speak to your team)
LI-LM1 #INDNATUS
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