Front Office Manager M/w/x
il y a 6 jours
**Description de l’entreprise
**Our Steigenberger Wiltcher's hotel is a leading five-star superior property second to none in Brussels. We are part of Deutsche Hospitality - With your passion, creativity and vision, DH is the right place for you. We inspire our guests every day with care and perfection
**Description de la fonction
**The mission and intention of this position are focused on welcoming customers upon arrival at the hotel in order to ensure their satisfaction throughout their stay in accordance with the procedures issued by the company. Supervision of all day-to-day operation, planning and long-term perspective of Reception and its related services. Personal skills: - Able to motivate and train a team towards a common goal - Ability to remain calm at all times and manage stress - Excellent communication and complaints handling skills - Being someone, you can count on - Flexible during evening shifts and week-ends as Manager on Duty Qualifications: - Previous experience as a Front Office Manager or Minimum 2 years as Assistant Front Office Manager., minimum 4* - Hospitality school diploma is an asset - Excellent command of French and English, Dutch is an asset Main Responsibilities: - Coordination of the Customer Relations team, management of customer complaints, response to customers and communication of urgent questions to the Director. - Establish a relationship with regular customers - Maintain high standards by checking that the team members are informed, friendly and courteous at all times with clients - Schedule reception staff based on activity levels, maximizing productivity and optimizing labor costs - Responsible for establishing staff development plans and the annual performance review of all team members. - Responsible for recruiting, interviewing and controlling the integration process for new team members - Work in coordination with revenue and reservation management to ensure integrity and maximization of rates at all opportunities, such as no-shows, cancellations, upgrades, extended stays, response rates, etc... - Responsible for the VIP program; understand the needs of senior government and business officials
**Description du profil
**Previous experience as a Front Office Manager or Minimum 2 years as Assistant Front Office Manager. - Hospitality school diploma is an asset - Excellent command of French and English, Dutch is an asset - Upper-Upscale/Luxury background
**Avantages du poste
**Being part of a talented team in a 5-star property - a flagship hotel in a prestigious environment - Work in an environment that fosters a culture of mutual respect, trust, and collaboration - Being part of the Deutsche Hospitality group, possibility to enjoy room nights at reduced prices within our 100+ hotels across the globe - Competitive salary and other fringe benefits
**Informations supplementaires**
Lieu de travail Ixelles, Belgique
Type de contrat : Travail
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