Test & Support Expert (Broadcast Video)
il y a 2 semaines
RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks.
Our **Product Division** develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.
Join us as **Test & Support Expert** **(Broadcast Video) on this exciting journey and experience the fascination of Riedel Communications in action.
**YOUR RESPONSIBILITIES**
At Riedel we are addicted to innovation. We want to be pioneers in technology and lead the market with our products and solutions. To achieve this, our team of test and support engineers challenge the products not only against specification but also bringing user experience and use cases from the field.
As a Test and Support Expert you will be responsible for in-house user acceptance testing of new hard
In this role you will ensure the product quality and support readiness by transferring your first-hand knowledge into the global support teams.
As a member of the global Customer Success team, you also maintain close contact with customers operational needs and gather product feedback.
Your tasks will include the following:
- Develop, define and execute of Release test cases and documentation in appropriate tools (e.g. Atlassian Suite).
- Document bugs in Jira and support our development teams with information.
- Align explorative tests with the System Testing team and meet the needs of Pre-and After Sales Support, R&D and Product management.
- Test new hard
- Learn new technologies.
- Prepare materials and conduct internal trainings to ensure support readiness of the Support teams.
- Provide support to external and internal customers (contribute to customer support as a second level expert / third level support).
- Occasional business trips.
**THAT'S YOU**
We believe practical experience counts. You are a good fit for our team if you bring some of the following:
- Successfully completed university studies or have 2+ years of proven experience in a relevant market field, ideally in the (outside-) broadcast and entertainment market as a live production engineer including Slomo Replay engineer, Vision engineer or similar.
- Knowledge of baseband and IP-Video technology (SDI, 2110) Video compression and IP network technology (VLAN, IGMP, ptp, switches ).
- Basic knowledge of Windows and Linux operating systems.
- Ideally practical experience in testing of new Hard
- and Software.
- Attitude of ‘test-to-break’ with a good balance of detail orientation and keeping business targets in focus.
- Passion to educate others and share knowledge.
- Precise work style with high self-pretention on quality.
- Excellent communication skills.
- Self-organized and capable to self-educate on new technologies.
- Natural authority, sociable and open personality.
- Team player that fits the personality and basic setting of an international, medium-sized company.
- Loyalty, reliability, and personal integrity.
- Ability to cross-domain thinking and willingness to collaborate closely with other company functions using excellent communication skills.
- Mobility and willingness to travel occasionally.
- Spoken and Written English to a good level.
**WE OFFER**
- **Life and Work balance** through our flexible working time system including mobile working in a hybrid model
- **Career booster** with numerous individual development and training opportunities
- **Diversity** is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters
- Diverse offers through **myEAP** (e.g. help with childcare, care for relatives, offers for body & soul etc.)
We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.
And particularly for this role:
- Direct contact to engineering and customers
- First hand on latest products and technologies
- Training on the job - you don’t bring a skill? We help you.
- Flexible working hours
- Occasionally work from home
We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.
**ENRICH OUR TEAM**
With us, you can expect an exciting challenge with plenty of opportunities to take on responsibili
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