Customer Support Lead

Il y a 2 mois

Antwerpen, Belgique Zespri Temps plein

**Kō wai mātou? Who are we?**:
Zespri is more than simply the world's single-largest marketer of kiwifruit. We like to think of ourselves as fruit on a mission and as rebels with a cause: to help people, communities and the environment around the world thrive through the goodness of kiwifruit. We are proudly the world's largest marketer of kiwifruit, selling kiwifruit in more than 50 countries. We work with around 2,800 New Zealand and 1,500 international growers and post-harvest companies to source the best-quality Zespri Kiwifruit which we supply through our distribution partners to wholesale and retail customers. We are one of New Zealand's best-known international brands, dedicated to creating sustainable long-term value for growers.

**He aha te mahi? What's the role?**:
Based in Antwerp, the European Customer Support Manager will lead and coach the team (4 persons) in charge of providing back-office support to the Market Managers across the region and our Zespri customers. At the same time, the European Customer Support Manager will focus on maintaining and improving the service-oriented customer approach.

The Customer Support team is responsible to provide support in two fronts: internal and external. Internally this role will act as a right-hand partner for the Market Managers located in their respective market and occasionally act as the link between the Market Manager and the different internal departments such as Finance, Digital, IBP, Supply Chain & Marketing. Externally The Customer Support Lead will:

- Provide support to customers in partnership with the Market Manager with regards to order entry, loading instructions, pricing and all handling and pack variety information (material codes, labels, pack types, count, weight, stacking).
- Act as main contact person for the port activity in Zeebrugge.
- Lead the team that will work with the rest of the functional departments (sales, marketing, supply chain, IBP, digital and finance department) very closely to deliver the best possible customer service level.
- Look at the optimization of processes and systems to deliver better results on the short (sometimes ad hoc solutions required) and long-term (new processes & tools).

**Ko wai koe? Who are you?**:
This is an awesome opportunity for a talented individual who has proven team leadership skills and has a passion for engaging and developing people. You will also have:

- 5 to 10 years of experience in a similar role within a Food Production or FMCG environment
- Experience in customer service, combination of commercial and administration
- Determine and design the right reporting needs
- Analytical skills (good with numbers, identify problems, trends and suggest solutions)
- Strong problem solving and decision-making skills. Pragmatic attitude
- Strong communication skills and able to connect the needs of different functions
- Strong stakeholder management skills
- Good organization skills with an eye for detail
- Navigating context & change
- Good knowledge of Office (Excel, Word, PowerPoint)
- Master’s or Bachelor’s degree Business Administration or equivalent by experience would be preferred
- SAP (experience is a plus, otherwise to be acquired)
- Languages: Dutch and English + an extra European language preferred: French, German, Spanish

**He aha e tika ai a Zespri? Why Zespri?**:
Our people are what makes our culture so irresistible and uniquely Zespri. We are a passionate and mighty team of 850+ employees in 23 different locations globally. Working at Zespri is an opportunity to join a fast-paced, culture-driven environment unlike any other. We want people who share our values of being personally connected, results-driven, and committed to guardianship. Join us in shaping our future and be part of a truly unique organisation.
- Competitive overall remuneration package, including a Short-Term Incentive scheme opportunity
- FlexWELL flexible work ethos; WFH & the office.
- Additional paid annual leave day per year (Zespri Day).
- Additional paid volunteer day to volunteer within your community (Volunteer Time).
- Global Life and Permanent Disability Insurance.
- Group Medical Insurance benefits

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