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Customer Service Team Leader Support
Il y a 4 mois
Q8 is a dynamic company in full transformation into a sustainable Mobility player. This means that in addition to our traditional business of filling stations and lubricants, we are very much committed to electric and other future-oriented mobility solutions. To support strong growth and our challenging future strategy, we are looking within our company for a driven and ambitious:
Customer Service Team Leader Support
- Are you looking for a responsible role in customer service?
- Do you want to help us achieve the ultimate in customer satisfaction?
- Are you passionate about the future of mobility solutions?
- Do you want to help support and train team members?
- Do you enjoy working in a highly dynamic environment?
5 times Check?
Then you are the colleague we are looking for Read on and check whether the job content and our expectations match yours. Are you excited, but do you still have questions? Then be sure to contact us, we will be happy to answer your questions.
What will be your role?
As a Customer Service Team Leader Support, you will perform a dual role, combining day-to-day (administrative) services with support to the Team Leader of our Customer Service team. In this way, you will contribute to smooth cooperation between internal and external parties, optimizing our processes and maintaining high service standards.
As a strong pillar of our internal Customer Service team, you will take the lead when the Team Leader is absent. You will be the go-to person for team members in challenging situations and work on strategies to improve team efficiency, engagement and performance.
Managing the relationship with our external customer service provider, you will ensure effective communication and compliance with service level agreements. You will be a support and advocate for new team members. Furthermore, you will be responsible for reporting key performance indicators, trends and performance data to management.
You will also provide extensive administrative support to the sales and customer service team, while maintaining up-to-date customer databases and guaranteeing data integrity. Finally, you will ensure the timely and efficient processing of incoming contracts in accordance with established procedures.
What do you need to fulfil this role successfully?
- You have a bachelor's degree or equivalent.
- You have at least 3 years' experience in a dynamic customer service environment.
- You have excellent communication skills, both written and oral, and can convey information clearly and effectively.
- As a critical thinker, you are also capable of assessing customer needs and problem-solving.
- You show empathy and patience when dealing with customers.
- You can remain calm under pressure and de-escalate challenging situations.
- You are proficient in CRM systems and other relevant tools.
- You are precise and organized, can multitask and prioritise effectively.
- You have the ability to work both independently and in a team environment.
- Languages: Dutch, French, English and German.
Interested?
We always contact you quickly. Does your story and profile inspire us? Then we will invite you for a first interview. Are we still inspired after that? Then you will also get to know some other colleagues within Q8.
