Customer Support Representative
Il y a 7 mois
About Oper
We are a leading European Fintech, aiming to digitize mortgage origination for lenders and ultimately providing the best experience for borrowers. One way in which we do this is by providing personalised journeys for borrowers and lenders, which eliminate paperwork, increase transparency, and alleviate borrower anxiety. We are currently collaborating with 16 leading financial institutions across 6 European countries. Our digital solutions result in a +27% increase in digital customer conversion, +81% faster mortgage decisions, and a 90% first-time-right. Our software integrates seamlessly with core banking, CRM and online banking systems, offering a compelling and comprehensive service to borrowers.
A passionate and engaging team of over 45 stellar FinTech operators works vigorously to transform European mortgages by enhancing efficiency. Backed by Bessemer Venture Partners and Motive Ventures, our SaaS platform has raised EUR 14 million, placing Oper at the forefront of revolutionizing mortgages in Europe. Oper currently has offices in Zürich (Switzerland), and Antwerp (Belgium).
Your mission as a Customer Support Representative
Your mission is to champion customer success through responsive support, meticulous configuration management, and proactive bug resolution. When customers have certain problems, they will come to you to get ‘solutions on demand’. You will guide customers, investigate and resolve issues promptly, and drive continuous improvement by offering valuable insights.
Tasks
- You will perform support activities (via mail and chat) by replying to customer questions, explaining them how to use the platform in the best possible way and by guiding them towards the help center where possible,
- You will make an impact by understanding the context where and how the customer operates and supporting them with questions and problems they might have
- You will maintain technical configuration and perform updates to configuration of our customers (e.g. interest rates of our customers change sometimes on a weekly basis, it will be your job to make sure things are up to date timely and accurately).
- You will investigate bugs/defects that are reported by customers using technical problem solving skills. You will align with the product and engineering teams to get them resolved in a timely fashion while keeping our customers up to date
- You will continuously look for ways to improve your work, to automate processes or to simply make our product better
- You will learn about Oper’s products, our newest features and updates and use this knowledge to support our user where needed
**Requirements**:
- Experience in support positions: 5-10 years in a related role, with a spotlight on providing support to customers in a SaaS context
- Technical expertise and knowledge: you have a great technical understanding of how software works, you know how to ‘debug’ problems that are raised by customers and have sufficient technical knowledge to execute more technical processes related to configuration management.
- Analytical Mind: A love for problem structuring and solution crafting, using your analytical skillset.
- Stellar Communication : Stellar communication and relationship-building skills both fluently in English and Dutch or French.
- Solution-oriented: you work independently and proactively come with solutions using a 1-3-1 method.
- Agile Attitude: An action-oriented mindset and a knack for 'getting things done.'
**Benefits**:
We are a young and fast-growing company with a strong ambition to change an old and slow-changing industry. To achieve this, we’re building a stellar team where people will be challenged and can learn and grow.
You will work with a high level of autonomy. On top of having the freedom to creatively make an impact, you’ll be surrounded by an open team that is motivated to support you along the way.
We like to laugh, play games & do sports together. In the Oper international team, you’ll be exposed to a close-knit diverse set of minds, you will have a chance to learn new things and share your knowledge, and meet amazing people and cultures.
There is a lot of room for career path development and a lot of opportunities to travel.
Our hybrid-remote setup with offices in Brussels and Zürich allows us to cater to every individual lifestyle by allowing some team members to work from our offices and others to work fully remote. You can also use a WeWork co-working space if your hometown has one.
Our financial offer will be based on the market standards for early employees in a young (Fin)Tech Company (Michael Page / Glassdoor benchmarked) and will include extralegal benefits based on the legal framework of your location.
Inclusive at our core
-
Senior Customer Support Representative
il y a 7 jours
Antwerpen, Belgique Pointerpro Temps pleinDo you love to help customers by reaching out solutions and answers to their questions?_ - Does investigating root causes of a problem give you energy?_ - Do you have a strong interest in technical support such as (integrations & HTML, CSS, Javascript etc)?_ - Then you might just be the Senior Customer Support Representative we’re looking for to strengthen...
-
Customer Support
il y a 1 mois
Antwerpen, Belgique Apideck Temps plein**Customer Support Role at Apideck**: We are looking for the first dedicated Customer Support team member to join our Product department at Apideck. As a Customer Support representative, you will be the first point of contact for our customers, providing timely and effective assistance. Apideck provides a highly technical product being used by product and...
-
Customer Service Representative
il y a 2 semaines
Antwerpen, Belgique Talentboxx Temps plein**JOUW FUNCTIE** Sta jij graag in contact met klanten? Voel je jouw thuis in de haven van Antwerpen en heb je interesse in de logistieke wereld? Lees dan zeker verder om meer te weten te komen over de functie als Customer Service Representative! Als Customer Service Representative sta jij in voor de export - en warehousing dienstverlening aan de klanten....
-
Customer Service Representative
Il y a 7 mois
Antwerpen, Belgique Unique Temps plein**Omschrijving**: Voor onze klant, een logistieke speler gelegen in Antwerpen, is** Unique Maritiem** op zoek naar een (tijdelijke) **Customer Service Representative**. Als **Customer Service Representative **sta jij in voor de export - en warehousing dienstverlening aan de klanten en hun soft commodity producten (koffie, cacao, soja, ruhst, bulgur,...)....
-
Inside Sales Representative
Il y a 7 mois
Antwerpen, Belgique Customs Support Group Temps pleinBen jij commercieel gedreven en toe aan een nieuwe uitdaging? In deze functie van Inside Sales Representatieve - Customs Solutions ben je klantgericht, communicatief sterk en gericht op samenwerking en resultaat. Onze klanten zijn divers en daarom zullen de aanvragen en werkzaamheden ook variëren. Het aandachtsgebied betreft vooral; het actief opzoeken...
-
Customer Representative
il y a 2 jours
Antwerpen, Belgique HAYS Temps pleinCustomer Representative | Verkoop | Adviseren | Problem Solving | Digitale Aanleg | 1089069** Jouw taken** Als Customer Representative bij deze grote telecomspeler tover je een glimlach op het gezicht van je klanten. Dat doe je door te antwoorden op hun vragen en hen advies te geven, alsook door hen te helpen zoeken naar de juiste oplossingen voor hun...
-
Customer Service Representative
il y a 1 mois
Antwerpen, Belgique Q8 Temps pleinCustomer Service Representative- Are you looking for a customer service challenge with responsibility?- You love communicating in Dutch, French, German, and English with botch internal and external parties?- Are you a strong team player and able to self-educate?- You thrive in a multicultural environment with a high degree of dynamism? Four times check? -...
-
Customer Service Representative
il y a 14 heures
Antwerpen, Belgique Triton International Temps plein**TITLE**: Customer Service Representative **DEPARTMENT**: Operations **REPORTS TO**:Teamleader, Customer Service **LOCATION**: Antwerp **I.** **THE COMPANY***: **II.** **FUNCTIONAL SUMMARY**: The Customer Service Representative will be a member of a global team of container experts on a mission to achieve and maintain high quality customer service and...
-
Customer Service Representative
Il y a 2 mois
Antwerpen, Belgique Unique Temps plein**Omschrijving**: Bij Unique Maritiem zijn we op zoek naar een** Customer Service Representative. Als Customer Service Medewerker** ben je de contactpersoon voor de klanten met o.a. betrekking tot de orderverwerking, aanspreekpunt voor vragen, opmerkingen en klachten en het uitwerken en coördineren van werkopdrachten voor de operationele...
-
Customer Service Representative
il y a 2 jours
Antwerpen, Belgique Molenbergnatie Temps pleinThe Molenbergnatie group is a leading, innovative and trustworthy partner in end-to-end supply chain management of soft commodities. Since its foundation in 1867, Molenbergnatie has grown into the **world’s leading supply chain management company for coffee, cocoa and other soft commodities** such as rice, dairy and nuts. With headquarters in Antwerp,...
-
Customer Service Representative
Il y a 5 mois
Antwerpen, Belgique Unique Temps plein**Omschrijving**: Unique maritiem is op zoek naar een **Customer Service Representative** voor een maritieme speler in centrum Antwerpen! Benieuwd wat ja gaat doen in de rol van Customer Service Representative? Lees dan zeker verder! Na een energieke inwerkperiode binnen ons kleine, maar hechte team, krijg je de kans om te schitteren met de volgende...
-
Customer Service Representative
il y a 2 semaines
Antwerpen, Belgique Synergie Temps pleinVoor een klant, gelegen in de haven, zijn wij op zoek naar een klantgerichte customer service Representative. Als customer service Representative is het jouw taak om **logistieke documenten** correct te **verwerken** en oplossingsgericht te denken samen met jouw klanten. Jouw takenpakket zal bestaan uit: - Opmaken van logistieke documenten (CMR’s,...
-
Customer Service Representative
il y a 6 jours
Antwerpen, Belgique Synergie Temps plein**Wat zal je job inhouden?**: Ben jij een echte administratieve duizendpoot? Kom jij graag in contact met klanten? Heb jij reeds al een eerste ervaring als Customer Service Representative achter de rug? Lees dan zeker verder - Als Customer Service Representative ben je verantwoordelijk voor 1 of meerdere klanten en communiceert met hen via telefoon, mail en...
-
Customer Service Representative
il y a 2 jours
Antwerpen, Belgique Synergie Temps plein**Wat zal je job inhouden?**: Ben jij een echte administratieve duizendpoot? Kom jij graag in contact met klanten? Heb jij reeds al een eerste ervaring als Customer Service Representative achter de rug? Lees dan zeker verder! In de rol van Customer Service Representative draag je verantwoordelijkheid voor: - Organiseren van de gehele workflow met...
-
Customer Service Representative
Il y a 7 mois
Antwerpen, Belgique Molenbergnatie Temps pleinThe Molenbergnatie group is a leading, innovative and trustworthy partner in end-to-end supply chain management of soft commodities. Since its foundation in 1867, Molenbergnatie has grown into the **world’s leading supply chain management company for coffee, cocoa and other soft commodities** such as rice, dairy and nuts. With headquarters in Antwerp,...
-
Customer Service Representative
Il y a 7 mois
Antwerpen, Belgique Unique Temps plein**Omschrijving**: Your responsibilities as a Customer Service Representative - Handle complex customer complaints, including tax, compliance, and fraud-related issues. - Analyze and resolve customer credit concerns to prevent account blocks. - Communicate effectively with stakeholders during case investigations. - Provide support through various channels,...
-
Customer Order Management
Il y a 7 mois
Antwerpen, Belgique Coehorst Recruitment Solutions Temps pleinVoor een internationale speler in de logistieke sector zijn we op zoek naar een CUSTOMER ORDER MANAGEMENT - REPRESENTATIVE Als CUSTOMER ORDER MANAGEMENT - REPRESENTATIVE fungeer je als contactpersoon, verstrek je informatie over producten/diensten, beantwoord je vragen en los je eventuele problemen met onze klanten nauwkeurig en efficiënt op. Je behandelt...
-
Customer Service Representative Czech
Il y a 7 mois
Antwerpen, Belgique Unique Temps plein**Omschrijving**: **Job description** Your responsibilities as a Customer Service Representative - Handle complex customer complaints. - Analyze and resolve customer credit concerns to prevent account blocks. - Communicate effectively with stakeholders during case investigations. - Provide support through various channels, including phone calls and online...
-
Customer Service Representative
il y a 2 semaines
Antwerpen, Belgique Xtra Interim Temps plein**Functie** Voor één van onze grote klanten, actief in de petrochemie in Antwerpen, zijn wij op zoek naar een Customer Service Representative! Ben jij op zoek naar een nieuwe opportuniteit met veel variatie binnen een klein team? Je zal zorgen voor de dienstverlening aan interne en externe klanten van de Global Cards Business (GCB), door vragen te...
-
Customer Order Management Representative
il y a 2 jours
Antwerpen, Belgique Robert Half Belgium Temps pleinRobert Half is op zoek naar Customer Order Management Representative voor een bedrijf in het hartje van Antwerpen. Robert Half is op zoek naar Customer Order Management Representative voor een bedrijf in het hartje van Antwerpen. Onze klant is een toonaangevende distributeur in de internationale duty free/travel retailmarkt. Ze zijn gevestigd in Antwerpen...
