Operational Acceptance Analyst

Il y a 3 mois

Mons, Belgique Enterpryze Consulting Ltd. Temps plein

**Operational Acceptance Analyst - ACO Operational Digital Workplace (ODW) Projects - Junior level1
- **Working Location**:Mons, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- A Master of Science (MSc) degree at a nationally recognised/certified University in a related discipline (Computer Science or Engineering), with 5 years post-related experience
- Recent experience in the:
ü CIS project and services analysis, monitoring and reporting

ü Planning and execution of acceptance testing activities
- Experience with ITIL v3
- Experience in CIS projects within the domain of Core communications and IT infrastructure
- Knowledge of NATO responsibilities and organization including ACO and ACT
- Knowledge of software/system/service life cycle management and quality management preferably in a Prince 2 & ITIL environment
- Working-level knowledge of MS-Office, Project, Visio and SharePoint
- Working knowledge in JIRA

**Desirable Qualifications/Experience**:

- PMP certificate, PRINCE 2 foundation/practitioner certificate, International Software Testing Qualifications Board (ISTQB) certification at the foundation level
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization including ACO and ACT

**DUTIES/ROLE**:

- Software projects and services analysis, monitoring and reporting includes the support project management milestones tracking, operational requirements traceability, scope, time, cost change analysis and impact. This will be done for prioritized projects, ACO CIS critical projects and comprises following tasks:
ü Collect inputs from a variety of sources and prepare and coordinate deliverables

ü Conduct analysis and communicate findings to project team and decision makers

ü Interface with the NCIA PM and ACO SRO, Cy Service Operational Requirements managers

ü Work within a multi-stakeholder, technical, and matrixed organizational environment

ü Identify each critical dependency

ü Identify the commitments to address each critical dependency and document the commitments made by those responsible for providing the work product (NCIA PM) and those receiving the work product (ACO SRO)

ü Prepare and maintain a Dependency Structure Matrix identifying project interdependency, interdependencies with other programmes, and critical commitments

ü Track critical dependencies and commitments and recommend corrective actions, as appropriate.

ü Contribute to the establishment of a continuing capability to monitor and control the critical projects

ü Monitor and create situational awareness for the projects

ü Contribute for quarterly progress reviews of each portfolio of projects and develop reports and dashboards
- Operational Risk management is a proactive event-based approach to continuously assess "what might go wrong" within the project and set activities into action to control, minimize or even eliminate the risk. Risks are typically defined with parameters such as the probability and likelihood of failing to achieve a particular operational outcome, the consequences and impacts of failing to achieve that outcome, and thresholds to determine if the status of a risk requires action. Main tasks for operational risk management are:
ü Pro-actively identify risks, assess impacts, and recommend responses to decrease the probability of negative events and increase the probability of positive outcomes

ü Identify, characterize, and develop responses to systemic risks within Implementation processes of ACO critical projects

ü Contribute to the development of a project risk management processes assessing stakeholder risk perception and acceptance, and identifying the standards for risk identification, risk assessment, risk reporting, and risk review

ü Establish and maintain the Risk Register product, for ACO critical projects

ü Provide impact assessment of projects issues, risks, and changes

ü Perform periodic project risk assessments

ü Perform periodic project risk reviews
- User Acceptance and Operational Acceptance requires project monitoring and operational risk management support. The UA and OA assessment include the following tasks that will be conducted by the Project and acceptance analyst:
ü Support project acceptance for the SHAPE CIS projects as assigned

ü Develop Operational acceptance criteria (OAC) based on a thorough analysis of Operational Requirements (functionality, performance and other characteristics) from a stakeholders or usage perspective

ü Establish current baseline for current delivered services (in case of replacement)

ü Plan and conduct or witness Service based testing - utility - to confirm if service delivers the required functionality (for each type of service and each type of user)

ü Conduct Operational Test and Evalua

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