Principal Analyst
il y a 2 semaines
**Principal Analyst (Deployment Management)
- **Working Location**:Mons, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Higher vocational training in a relevant discipline with 3 years post-related experience or a secondary educational qualification with 5 years post-related experience
- Experience in IT Service Management and practical experience in the execution of ITIL Service Operations and Transition processes
- Experience of adopting a customer-focused approach in Operations Centre environment and proficient in use of related toolsets (e.g. ITSM, Remedy)
- ITIL Foundation Certification
- Experience in ITIL Service Operations or similar certification
- Experience in ITIL Service Transition or similar certification
**Desirable Qualifications/Experience**:
- Achieved industry standard certifications, such as Cisco Certified Network Associate (CCNA) or COMPTIA Network+ or similar
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization, including ACO and ACT
**DUTIES/ROLE**:
- Provides real time technical expertise and coordination in execution of deployment of change as part of Release & Deployment process, follows all predefined instructions and preparatory work in accordance with NCI Agency Change Management Directives, ESOC Service Operating Procedures and Service Operating Instructions
- Supervises deployment of changes or maintenance activities and ensure customer's situational awareness and acceptance
- Manages lifecycle of change deployments and maintain an approved/emergency service interruption calendar
- Provides support at every stage of change/release and deployment management, collaborates with Customer Representatives and Change Coordinators regarding identification, assessment and planning to prevent potential impact to any IT Service delivered by NCI Agency
- Assist Duty Control Officers regarding Emergency/High impact changes, highlighting issues that could have a direct effect to the Organisation
- Oversees deployment management activities, ensures changes are properly documented within the ITSM toolset, offers status updates to higher management as/when required, ensuring that all changes are properly coordinated and accepted by all stakeholders
- Contributes to early project involvement and Continual Service Improvement (CSI) processes, including developing, reviewing and updating SOP's, SOI's and Agency Instructions
- Deputize for higher grade staff, if required
- Performs other duties as may be required
- Working hours based on a shift pattern might be required
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