Principal Analyst
Il y a 6 mois
**Location**:
Mons, Belgium
**Security Clearance**:
NATO Secret
**Reference No**:
C003403 / Mons
**Skills, knowledge, experience required**:
- A higher vocational training in a relevant discipline with 3 years’ post-related experience;
- OR a secondary educational qualification with 5 years’ post-related experience;
- ITIL Foundation certification;
- Experience in IT Service Management and practical experience in the execution of ITIL Service Operations and Transition processes;
- Experience of adopting a customer-focused approach in Operations Centre environment and proficiency in use of related toolsets (e.g. ITSM, BMC Remedy);
- Experience in ITIL Service Operations and Service Transition or similar certifications.
**Desirable**:
- Achieved industry standard certifications, such as Cisco Certified Network Associate (CCNA) or COMPTIA Network+ or similar;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).
**Duties/role**:
- Providing real time technical expertise and coordination in execution of deployment of change as part of the release and deployment process, following all predefined instructions and preparatory work in accordance with NCIA Change Management Directives, ESOC Service Operating Procedures, and Service Operating Instructions;
- Supervising deployment of changes or maintenance activities and ensuring customer's situational awareness and acceptance;
- Managing lifecycle of change deployments and maintaining an approved/emergency service interruption calendar;
- Providing support at every stage of change/release and deployment management, collaborating with Customer Representatives and Change Coordinators regarding identification, assessment, and planning to prevent potential impact to any IT service delivered by NCIA;
- Assisting Duty Control Officers regarding emergency/high impact changes, highlighting issues that could have a direct effect to the Organisation;
- Overseeing deployment management activities, ensuring changes are properly documented within the ITSM toolset, offering status updates to higher Management as/when required, ensuring that all changes are properly coordinated and accepted by all stakeholders;
- Contributing to early project involvement and continual service improvement (CSI) processes, including developing, reviewing, and updating SOPs, SOIs, and Agency Instructions;
- Deputizing for higher grade staff, if required;
- Performing other duties as may be required.
VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,
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