Workplace Support Technician for Engie

il y a 4 semaines

Brussels, Belgique Tech Mission Temps plein

**GEM-IS Helpdesk - Workplace Support Technician for ENGIE**

The Global Energy Management BU (GEM) brings together all activities for management and trading of the Group’s assets. Specialised in risk management and energy markets, the BU has 1300 employees present in 16 countries. The BU provides its expertise to all group BUs and develops sales activities and new products for external Customers. GEM is responsible for managing the Group’s European asset portfolio. Our teams: 4 Ø Optimise the supply of natural gas, production assets and energy contracts for the group Ø Negotiate ENGIE long-term natural gas supply contracts Ø Supply internal Customers and those outside of the Group with risk management services related to natural gas, electricity and the price of energy GEM manages one of the biggest and most diversified energy portfolios in Europe. The BU is notably active on global energy markets thanks to the Group’s trading platform, ENGIE Global Markets (EGM).

GEM Information Systems GEM Information Systems (GEM IS) holds a key role in the operational management and development of the activities of the operational entities of GEM (BUs)
- _Nature of the Services_*

1 **Context**

To increase its competitiveness and pursue its development in the best conditions, GEM IS significantly invests in its information system. Within the BU Global Energy Management, the GEM-IS Helpdesk is in charge of all services and projects that touches our end-users; with a strong focus on the workplace and mobile domain.

**2 Purpose of the service**

The service shall be carried out within the GEM-IS Helpdesk Team in BRUSSELS. We are a bi-localised (Paris/Brussels) team of workmates, striving to deliver a high quality service during the complete service window from 8h until 19h. We are looking for a Workplace Support Technician, somebody enthusiastic and passionate in IT technologies, with a strong interest in the field of workplace and Helpdesk related activities. He or she will contribute actively in the support of the day-to-day delivery and workplace projects.

**3 Services expected from the Service Provider**

The activities presented above correspond to the expectations of GEM-IS. It is up to the Service Provider to complete and specify the content of each if necessary, or even add other activities. The Service Provider is expected to put forward a profile with the skills requested in line with the requested activities. After analysing the activities, the Service Provider may propose complementary skills. All of the deliverables shall be drawn up according to the presentation models and standards in force at GEM-IS. The deliverables shall be handed over during performance of the service including in intermediary versions. They shall be sent in electronic form by the company’s messaging service.

**4 Activities**

The main activities are:

- Identify, track, and resolve hardware and software incidents that affect the end-users
- Be able to master, set up and configure workstations
- Provide 1st & 2nd line support by telephone, mail or in person.
- Active filtering, handling, coordination and follow-up of IT service requests
- Provide user assistance in a broad sense including tablets, Smartphone’s,... via all our communication means like phone, mail, IT corner, Yammer, etc.
- Ensure Workstation Assets Management
- Coordinate technical assistance to resolve operational issues provided by internal and external service providers
- Liaise with external suppliers to ensure delivery to agreed standards and timescales
- Prepare accurate and timely support documentation where required
- Active contribution in Workplace related projects
- Advise on workplace & mobile architecture in a broad sense (conceptual)
- Be a driver in innovation & improvement projects 6 2.5 Expected skills
- IT workplace experience in a large enterprise environment (+ 1000 users), experience in a Trading environment would be a bonus
- minimum 3 years’ experience in the domain requested.

**Languages**:
**Speaking Writing Understanding**

French Very good (B2) Very good (B2) Very good (B2)

English Fluent (C1) Fluent (C1) Fluent (C1)

Dutch (bonus) Basic (A2) Basic (A2) Basic (A2)

**Job Types**: Full-time, Permanent contract, Freelance

**Benefits**:

- Company computer
- On-site gym
- Work from home

Schedule:

- Day shift

Ability to commute/relocate:

- 1000 Brussel: Reliably commute or planning to relocate before starting work (preferred)

Work Location: Hybrid remote in 1000 Brussel

Application Deadline: 31/03/2023
Expected Start Date: 01/03/2023

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