Chatbot Workplace Support

Il y a 6 mois


Brussels, Belgique Belfius Temps plein

Belfius Bank
- Stages
- Brussel
- Tijdelijk

In de afdeling Technologie stelt de service desk een chatbot ter beschikking om de gebruikers te hepen als ze vragen hebben over of problemen met IT. Belfius wil dit ondersteunend kanaal ontwikkelen om de gebruikers een user experience te bieden die steeds meer digitaal wordt in het domein van de workplace support. Je gaat werken in het team digital workplace support in de afdeling technologie. Je doet deze stage in nauwe samenwerking met de knowledges manager van de service desk.
De medewerkers zijn voor 88% tevreden over de dienstverlening van de digital workplace support. Ben je klaar om de uitdaging aan te gaan en dit percentage nog te verbeteren, kom dan bij ons werken

**De stage in een notendop**
- Je analyseert de gesprekken tussen de bot en de gebruikers.
- Je doet op basis van de gesprekken en de ontvangen feedback voorstellen voor verbeteringen aan de bestaande gespreksscenario’s en je bedenkt indien nodig nieuwe scenario’s.
- Je werkt een reporting uit die het mogelijk moet maken beslissingen te nemen inzake de aansturing van de bot.
- Je werkt een toekomstvisie uit voor de chatbot.

**Jij hoeft geen witte raaf te zijn**

Al kan je er bij ons wel één worden. Bij ons mag je volop je vleugels uitslaan indien je voldoet aan de volgende voorwaarden:

- Je behaalt een bachelors
- of masterdiploma, bij voorkeur in informatica of communicatie met een digitale focus.
- Je bent geboeid door artificiële intelligentie.
- Je bent positief ingesteld.

Je scoort extra met:

- Je drietalig bent in het Frans, Nederlands en Engels.

**Belfius koestert zijn talenten**

Wij bieden jou:

- Een stage in de periode tussen januari en juni tot/en september en december.
- Mogelijkheden te over om je te ontwikkelen.
- Een moderne werkplek met fijne collega’s.
- Tal van interessante vacatures na afloop van je stage.

**Nieuwsgierig?**

Kom meer te weten:

- over de sollicitatieprocedure
- over Belfius zelf

**Niks voor jou?**
- Misschien één van deze vacatures wel



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