Workplace Experience Front of House

Il y a 6 mois

Brussels, Belgique Tempo-Team Temps plein

groupe de fonction
Autres Secteurs-
- référence
CXTTP-3427

offre d'emploi

We are looking for a Workplace Experience Front of House for our Integrated Facilities Management business line.

What this job involves

The individual is representing the DWS Workplace Services locally and manages all involved

subcontractors across the IFM scope of service....**responsabilités**:

- General- Provide a proactive approach to develop good working relationships with all involved parties
- Ensure the provision of a safe and healthy working environment and ensure compliance with all company policies and procedures as well as client site policies, procedures and working arrangements as required
- Ensure a professional image of JLL is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times

Human Experience- Enjoy and excel working on a fast-paced environment.
- Be detailed oriented to deliver results timely and with the highest quality.
- Feel empowered to create memorable human experiences for the client, the internal JLL team, and the account’s OneTeam while upholding safety standards.
- Be a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.
- Be a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability.
- Be open to new and innovative ideas and you focus on continuous improvement and delighting the customer.
- Think “Workplace Experience”. Everyone in the organization is part of the team
- Be a proactive, empathetic leader who brings a positive attitude to the workplace each day.
- Be a change agent who lives JLL’s core values, including: ethics, teamwork and excellence.

Working with and for people is your passion
- Reception Management- Daily management and regular meetings with local Security/ Reception supplier
- Hospitality SPOC
- Perform monthly scorecard review with supplier
- Review and update the reception SOP
- Develop and pilot service and technology improvements

Site Operations Management- Assist in other regional/local GBS Workplace Services activities
- Provide site communication and support the local client (HR) or JLL team in creating it
- Set up process documentation for initiatives and SOP work processes in general
- Support the development, implementation & delivery of training for yourself & the operational team
- Regularly interact with the counterparts in DACH and Europe to exchange ideas, approach towards initiatives and innovations
- Deliver services as defined in the relevant schedules of the Master Agreement
- Report critical & key performance measurements & achieve targets
- Seek for innovation and create a hospitable approach towards the client in your area of responsibility
- Work with Client and WEL to develop and implement improved/new processes that improve service to the client and /or reduce cost
- Support JLL kiosk team & project managers with daily operation tasks
- Develop and deliver saving ideas**qualifications**:

- Skills- Excellent communication skills - able to identify key persuaders and represent data/results in highly impactful ways
- Enthusiastically welcome guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day- Create memorable experiences with a warm, welcoming personality
- This position requires good organizational skills and process ownership is required
- Strong PC literacy and proven ability to manage daily activities using various systems
- Strong IT skills
- Self-initiative, responsibility, sovereignty and reliability
- High customer and service orientation. Flexible approach to meet client requirements
- Independent and at the same time team-oriented way of working
- Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency
- Passion for quality - has an eye for detail to make sure the best delivery of services
- Self-motivated; confident & energetic
- Ability to effectively deal with stressful situations
- Is a team player - able to cooperate and work well with others to meet targets

Experience- 3-5 years of Facility Management, Hoteling or Hospitality experience in similar corporate sites
- Excellent people skills and ability to interact with a wide range of client staff and demands.
- Knowledge of Occupational Safety requirements
- Knowledge of vendor management for specialized services**Qu'offrons-nous**:

- CDI
- Full Time
- Pleasant salary depending on your experience

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