Facilities Coordinator
Il y a 3 mois
**Facilities Coordinator**
**Job ID**
- 185086**Posted**
- 30-Sep-2024**Service line**
- GWS Segment**Role type**
- Full-time**Areas of Interest**
Facilities Management
**Location(s)**
Brussels - Brussels Hoofdstedelijk Gewest - Belgium
**For our client Pfizer in Brussels, we are looking for a Facility coordinator. You have good communication skills in Dutch, French and English. This position requires to be on site every weekday and no homework possible.**
The Community Manager is responsible for the delivery of the Workplace Experience
Program & Services across the La Plaine site. The post holder will provide colleague experience programs and community services to help deliver a world-class office
environment to Pfizer colleagues. The WEM will work within their team to collaboratively improve colleagues’ experience.
The Community Manager is responsible for leading the delivery of the local Workplace Experience & Customer Management services across the La Plaine site.
Working with the on-site FM team, lead and own the Pfizer end-user workplace experience within La Plaine. This role will lead and own Customer Service and end user experience agenda specialising in programs to enhance: Hospitality, Wellness and Customer Experience. The main facets of these programs include: Workplace Operations, Front of House, Audio-Visual & Meeting/Host support, Workplace Experience, and Customer Engagement/Satisfaction.
The purpose of the role is to create a great employee experience through direct team engagement, Ops Manuals, playbooks and cutting-edge customer experience strategies, whilst working the with FM team to ensure collaboration with building
services and environment.
The post holder is required to work closely with the operational team in ensuring business objectives and best in-class service delivery are achieved. In this role the individual is empowered to act and liaise on behalf of the FM Team in discussions with occupants and is accountable for delivery of the FM Team performance objectives related to customer engagement and satisfaction**Job tasks**:
- Compulsory job tasks, representing 100% of the base standard corresponding to 100% from the base salary
- Has direct accountability to perform exactly the requirements of the job tasks established in the present Job Description
- Has direct accountability over keeping in good order the material / non-material objects received in their care
Workplace Operations
Performance indicators
2.3.1.1 Act as the ‘Campus Liaison’ between Pfizer Global Workplace Experience/CBRE, and the Pfizer end-users.
2.3.1.2 Ensure that all end-user & front of house services are operating as required. Suggest and implement improvements.
2.3.1.3 Build relationships with key client contacts, gather information such as future business requirements, changes to
current requirements and facilitate requests. Ensure daily communication is maintained with key stakeholders and
the wider community
2.3.1.4 Support Operational teams and provide daily contact with the Facility Manager on
workplace/protocols/services/customer issues.
2.3.1.5 Work with the FM team to seek business collaboration opportunities between end-users/leadership and Pfizer
GWE/CBRE.
2.3.1.6 Identify gaps in current practices associated with the workplace operation/experience and then work with all levels
of the account in establishing and executing a strategy
2.3.1.7 Link in with the FM to balance service and supply chain with a seamless customer experience.
2.3.1.8 Contribute actively to Continuous Improvement across the site
2.3.1.9 Manage space and workstation allocation on site within the guidelines set by the Pfizer GWE/CBRE Facilities
Management Team
2.3.1.10 Support the FM team to maintain and forecast headcount data via face-to-face meetings with BU stakeholders to
actively understand business pressures and goals. Assist stakeholders to establish and understand their space
requirements in line with Pfizer’s global standards.
2.3.1.11 Assist with and implement Ad hoc projects that require BU engagement.
2.3.1.12 Attend meetings with the FM operational teams to share information, and Pfizer end users where required
2.3.1.13 Produce and submit regular qualitative/quantitative reports for inclusion in monthly client updates as defined by the
FM Manager
2.3.1.14 Coordinate and support any type of internal moves activities that are requested and feedback to the requester for the
progress
2.3.1.15 Support the receptionist - mailroom team. Use Switchboard - phone calls.
2.3.2 Front of House
Performance indicators
2.3.2.1 Provide welcoming and concierge approach to VIP’s and ad-hoc persons entering the campus.
2.3.2.2 Manage visitor/delivery/staff access issues with the security team in accordance to Pfizer access policies
2.3.2.3 Manage delivery/collection communication process with Pfizer end-users and suggest improvements
2.3.2.4 Respond to requests for support at t
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