Delivery Manager
il y a 3 semaines
**WHO WE ARE**
Zeta Global (NYSE: ZETA) is the Data-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
**THE POSITION**
The Delivery Manager at Zeta is a key role within the Enterprise Operations team, focusing on overseeing and managing all contracted services for clients. This position requires effective coordination between Client Services and technical teams, ensuring high-quality delivery, client satisfaction, and adherence to standards and processes.
**RESPONSIBILITIES**
- Coordination of internal teams to deliver technical services support, projects and enhancements including change requests, scoping, resource management, scheduling, and delivery
- Manage technical retainer hours to ensure we remain within established contractual support hours
- Collaborate with Customer Success partners to improve margin rates, including contributing to account health plans, technical investigations, and supporting data requests
- Handle issue resolution, including tracking, triaging, and resolving campaign, platform, and infosec issues. Includes unplanned outages and risk mitigation communications such as coordination and delivery of RCA documents
- Manage client inquiries, including research, data requests, and technical issues
- Schedule and present in client status calls, updating on service-based items and project progress
- Ensure adherence to Zeta standards and procedures, focusing on client experience and operational efficiency
**CHARACTERISTICS**
- Ability to work under tight deadlines in a fast-paced environment
- Strong communication skills
- Ability to autonomously lead client facing meetings
- Enthusiastic team player with strong collaboration skills
- Strong research and problem-solving abilities
- Proficient in MS Office Suite (Word, PowerPoint, Excel)
- Willingness to travel and work on-site as needed
- Excellent written and verbal communication skills, with a focus on data-supported details
- Flexible and adaptable to change, with a proactive and positive attitude
**THE CANDIDATE**
- 4-7 years of experience in a marketing role with project management and triage experience
- Proven track record in managing client relationships and delivering client-focused solutions
- Fluent in English, with additional fluency in French or Spanish
- Experience in process improvement and margin enhancement
- Bachelor's or Master's degree in Business, Marketing, or a related field
- Knowledge of industry standards and best practices in marketing and operations
- Familiarity with digital marketing tools and platforms is desirable
- Technical knowledge in any programming language (HTML, CSS, PHP, JSscript, etc) is a plus.
- Certification in Project Management (PMP or equivalent) is a plus
**PEOPLE & CULTURE AT ZETA**
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
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