Customer Facing
il y a 2 semaines
**Customer Facing & Order Management Manager**
Are you a dynamic leader passionate about delivering exceptional customer experiences and optimizing order management processes? Do you thrive in fast-paced environments where innovation and collaboration are key? If so, we want to hear from you
***About the Role**
**We’re looking for individuals who embody our values, challenge the status quo, and are eager to innovate. As a Customer Facing & Order Management Manager, you will lead a dedicated team and drive a seamless order-to-cash process. Your role will be pivotal in enhancing both online and offline customer experiences while fostering collaboration across departments.
***:
**Your Key Responsibilities**
- **Lead and Develop**: Manage and mentor a team of Customer Facing and Order Management Representatives and Specialists, ensuring top-notch service delivery;**
- **Collaborate Cross-Functionally**: Work closely with internal teams to streamline the end-to-end order-to-cash process;**
- **Strategic Representation**: Represent Service Management in local market and regional leadership teams;**
- **Optimize Customer Segmentation**: Align service levels with customer needs and cost efficiency;**
- **Enhance Processes**: Ensure timely order processing and increase the percentage of touchless orders;**
- **Drive Proactive Solutions**: Promote a right-first-time approach and proactively address customer issues;**
- **Champion Customer Advocacy**: Act as the voice of the customer, collaborating with key stakeholders and adjacent functions.
**Who You Are**
- **Proven Leader**: You have a track record of leading and motivating teams, including virtual and remote teams;**
- **Influential Collaborator**: Skilled at gaining support and driving results without direct authority;**
- **Customer-Focused**: Background in delivering exceptional customer service;**
- **Order Management Expertise**: Proficient in efficient and accurate order processing.**
- **Strategic Thinker**: Capable of aligning team objectives with broader business goals;**
- **Adaptable**: Thrive in dynamic environments and adjust priorities as needed;**
- **Strong Communicator**: Excellent verbal and written communication skills in English.
**What We Offer**
**At Essity, our purpose is **_Breaking Barriers to Well-being _**. We strive to make a positive impact on people, society, and the environment. As part of our team, you will be valued, supported, and encouraged to grow in an open and collaborative workplace.**
**Ready to take the next step in your career? Join us and help shape the future of customer service and order management**
LI-IB2
**Application End Date**:
30 dec. 2024
**Job Requisition ID**:Essity248012
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