Special Services, Same Day Manager

il y a 6 jours


Diegem, Belgique DHL Temps plein

**DHL Express - a company that connects people**:
What makes DHL great? Our People We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
- Distinguished as No.1 World’s Best Workplace by Great Place to Work and Fortune Magazine_DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.**Start YOUR career with DHL today**

We are looking for a **Special Services, Same Day Manager (Commercial)**based in Diegem, Belgium (preferred location) or other suitable EU locations may be considered.

**How will you contribute to the success of DHL?**:
The main job purpose of the Senior Manager Special Services Same Day (COMMERCIAL) is to grow the Special Services/Same Day revenue in Europe as well as develop the Special Services/Same Day product into a standardized core supportive product within Express Europe being present and actively sold in all countries, focusing mainly on all commercial elements, delivering excellence and great service quality to ensure a consistently high level of Customer Loyalty.
- Support the creation of the Special Services/Same Day growth strategy and support countries in the roll out.
- Lead projects and programs to support the Special Services/Same Day growth path and product development/strengthening.
- Actively support countries in strengthening their Special Services/Same Day product offering and growth, acting as first point of contact from the region.
- Guide and support countries to close gaps or set-up Special Services/Same Day, focusing mainly on all commercial elements.
- Develop and drive the roll out in the countries of commercial product offering enhancements both general and for certain focus industries e.g., LSH, Fashion, Tech, Automotive
- Set up and implement regionally and on country level end-to-end solutions/services linked to the Special Services/Same Day product, focusing on (industry) solutions that further drive overall and industry specific (e.g., LSH, Fashion, Tech) growth.
- Act as a first point of contact for queries or issues from countries on the Special Services/Same Day product.
- Provide leadership to the country Special Services/Same Day departments ensuring we provide top quality transportation solutions.
- Strengthen our European Special Services/Same Day commercial footprint in all relevant domains, positioning the Special Services/Same Day product as a standardized core supportive product, actively sold in all sales channels and countries.
- Increase the internal knowledge of the Special Services/Same Day product in all departments, mainly focusing on commercial/customer facing departments.
- Provide knowledge, training, and guidance to the countries on Special Services/Same Day, including pricing and product offering aim to drive harmonization and standardization over the countries.
- Foster the internal and external awareness of the Special Services/Same Day product, making sure BDP's are shared among the countries, all commercial departments, and customers for driving growth.
- Support the development of new industry solutions falling under the Special Services/Same Day product focusing on the business needs, commercialization, and growth potential.
- Collaborate actively with MNC, CSI and GFPS to find opportunities and gain new business.
- Investigate potential collaboration with other DPDHL divisions on further business growth and commercial cooperation.
- Manage all commercial elements needed to stimulate the growth of Special Services/Same Day and strengthening these both regionally and on country level.
- Seek all possible elements and domains to bring the Special Services/Same Day Product more into the EXP commercial world e.g., website, social media, customer facing tools to make sure the product is fully visible and actively sold.
- Prepare and support periodic internal business reviews and strategy sessions e.g., with CSI, MNC, countries.
- Direct responsibility of pricing and operational solution design for regional/multi-country tenders.
- Act as a key contact point for MNC, CSI, GFPS, Tender management when having a business opportunity for Special Services/Same Day.
- Be the expert in guiding the opportunity/risk in the right direction, liaise with the countries for them to provide a solid response and offer, ensuring the full operational and pricing response is complete and timely.
- Responsible for Pre-sales response support, short term project management for solution implementation on a regional basis and post sales retention/improvement.
- Managing and supporting the countries in the implementation of complex solutions to meet customer expectations management for high profile customers e.g., CSI, MNC, GFPS.
- Role could be parti



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