Special Services, Same Day Manager

il y a 4 semaines


Diegem, Belgique DHL Temps plein

**DHL Express - a company that connects people**:
What makes DHL great? Our People We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
- Distinguished as No.1 World’s Best Workplace by Great Place to Work and Fortune Magazine _DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. **Start YOUR career with DHL today**

We are looking for a **Special Services, Same Day Manager (Ops IT)** based in Diegem, Belgium (preferred location) or other suitable EU locations may be considered.

**How will you contribute to the success of DHL?**:
The main job purpose of the Senior Manager Special Services Same Day (OPS / IT) is to grow the Special Services/Same Day revenue in Europe as well as develop the Special Services/Same Day product into a standardized core supportive product within Express Europe being present and actively sold in all countries, focusing mainly on the operational offering/capabilities and IT requirements, delivering operational excellence and service differentiation to ensure a consistently high level of Customer Loyalty.
- Support the creation of the Special Services/Same Day growth strategy and support countries in the roll out.
- Lead projects and programs to support the Special Services/Same Day growth path and product development/strengthening.
- Lead projects and programs aiming for new industry solutions falling under the Special Services/Same Day product offering ensuring compliancy and documentation of Solution Designs, SLA's/SOP’s etc.
- Actively support countries in strengthening their Special Services/Same Day product offering and growth, acting as first point of contact from the region.
- Guide and support countries to close gaps or set-up Special Services/Same Day, focusing on operations and IT.
- Develop and drive the roll out in the countries of operational product offering enhancements, both general and for certain focus industries e.g., LSH, Fashion, Tech, Automotive.
- Set up and implement regionally and on country level end-to-end solutions/services linked to the Special Services/Same Day product, focusing on (industry) solutions that further drive overall and industry specific (e.g., LSH, Fashion, Tech) growth.
- Act as a first point of contact for queries or issues from countries on the Special Services/Same Day product.
- Provide leadership to the country Special Services/Same Day departments ensuring we provide top quality transportation solutions.
- Coordinate, promote and optimize the operational cooperation between countries for complex multi-country orders.
- Strengthen our European operational capabilities by setting up cooperations with high-quality, compliant, regional managed external road and air carriers, airline companies, and other relevant external partners.
- Negotiate standard costs, operational SLA's and harmonize the usage of them in the countries.
- Investigate potential collaboration with other DPDHL divisions on further business and operational cooperation.
- Be the business owner of the Special Services/Same Day system. Cooperate with B-IT in further improving the system and roll out to new countries.
- Drive operational & IT harmonization and strengthening regionally.
- Optimize the usage of the Specials Services/Same Day system in the countries by standardizing their way of working, document all processes and seek for continuous improvements and automatizations.
- Seek to bring the Special Services/Same Day product into the EXP world by making use of available IT systems and tools, operational processes, customs etc., this all to reduce waste, increase product strength, and become a standardized core supportive product.
- Prepare and support periodic internal business reviews and strategy sessions e.g., with CSI, MNC, countries.
- Act as a key contact point for MNC, CSI, GFPS, Tender management when having a business opportunity for Special Services/Same Day.
- Be the expert in guiding the opportunity/risk in the right direction, liaise with the countries for them to provide a solid response and offer, ensuring the full operational and pricing response is complete and timely.
- Responsible for Pre-sales response support, short term project management for solution implementation on a regional basis and post sales retention/improvement.
- Managing and supporting the countries in the implementation of complex solutions to meet customer expectations management for high profile customers e.g., CSI, MNC, GFPS.
- Role could be partially customer facing including dealing with Senior Staff at the Customer e.g., Regional/Global Logistics/Transportation Directors.
- Manage customer specific problem solving, retention and service improvement activities,



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