Customer Excellence

il y a 2 semaines

Diegem, Belgique Amgen Temps plein

**Accountabilities**

The CE& Digital Mkt Sr Mgr will spearhead innovation for customer excellence and omnichannel within the affiliate domain.

Simultaneously, you will be responsible for defining & steering the digital strategy, executing digital projects, overseeing aligned KPIs, and generating comprehensive reports.

You will be partner of brand teams in data driven planning of digital activities and help to continuously improve operational excellence

**Responsibilities**
- **Define & d**rive the customer excellence and digital strategy in the affiliate and define omnichannel roadmap and align with Regional priorities**.**:

- ** Lead local market research projects** based upon RWE to create insights and develop CE opportunities** **(**digital focus**)** and share and leverage learnings for future digital projects**:

- ** Design & l**ead** local **cross-functional **communication cascade strategy for Customer Capabilities**:

- ** Be Affiliate change agent for customer capability change management**:

- ** Introduce **latest trends and best practices in online marketing and ensure knowledge transfer within the affiliate to support Regional priority setting and global deliverables**:

- ** Act as a project manager for innovative customer capability projects & digital technologies**:Plan, conceptualize, implement and analyse tailored digital marketing activities for brands in alignment with strategic brand planning process**, regulatory, safety & compliance.**:

- ** Coordinate setting **KPIs** and implementing solutions for tracking and monitoring the success of digital campaigns**:

- ** Ensure integration **and roll out **of digital with traditional channels, build multiple touchpoints and partner in brand planning process**:

- ** Mobilize affiliate expertise & resources to drive implementation of customer Capabilities**:

- ** Facilitate successful collaboration with Global Service **Center** for implementation of digital assets**:

- ** Set up local best practice sharing meetings and Customer Excellence events for the affiliate**:

- ** Act as **primary customer capability **contact** in the affiliate**:

- ** Collaborate with external agencies to improve our internal capabilities in the digital area**:
**Authority**
- **Decision maker on Customer Engagement plan for the affiliate in cross-collaboration with all customer facing functions**:

- ** Decision maker of the cross-functional communication strategy for Cust Cap**:

- ** Project Lead for all Cust Cap projects**:

- ** Digital Budget owner**:
**Competencies & Qualifications**
- ** Ability to lead and support teams through organizational changes that may result from integration.**:

- ** Solid understanding of relevant technologies and systems, digital marketing / communication, content management**:

- ** Ability to align integration efforts with the overall strategic goals and vision of the organization**:

- ** Experience in implementing, administering and tracking of digital channels (webinars, webcasts, websites)**:

- ** Strong project management skills (leading cross-functional project teams)**:

- ** Fast learner with high affinity to new technologies & digital communication**:

- ** Strong communicator with the ability to work in cross functional teams **(internal + global)**:

- ** Strategic** thinker with the ability to make informed decisions**:

- ** Problem-Solving: Skill in identifying and resolving challenges that may arise during the **GwL** integration process.**:

- ** Adaptability: Flexibility to adapt to changing circumstances and navigate evolving integration requirements.**:

- ** Proficiency in managing projects, timelines, and resources to ensure successful integration.**:
**Minimum Requirements**
- ** Master Degree in commercial science/pharmaceutical science**:

- ** At least 2 years of relevant experience in Digital Marketing / Digital Communication**:

- ** Experience** in Brand Management in pharmaceutical sales is a plus**:

- ** Knowledge of legal basis for digital marketing is preferred**:

- ** Good IT skills and knowledge about digital communication & engagement tools**:

- ** Fluent in Dutch, French and English**:

  • Benenord Commercial Excellence Manager

    il y a 1 semaine

    Diegem, Flandre, Belgique Zimmer Biomet Temps plein

    Requisition Number: EMEA10069Employment Type: Full-timeLocation: DiegemWhat Is It Like To Work at Zimmer Biomet:At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.Zimmer Biomet Offers You An...

  • Customer Service Representative

    il y a 1 semaine

    Diegem, Flandre, Belgique Solventum Temps plein

    Job Description:3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets.This new Health Care Company will be a leading global diversified health...

  • Customer Issue Resolution Representative

    il y a 1 semaine

    Diegem, Flandre, Belgique Solventum Temps plein

    Job Description:3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets.This new Health Care Company will be a leading global diversified health...

  • Customer Service Representative

    il y a 3 semaines

    Diegem, Belgique Solventum Temps plein

    Job Description: 3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health...

  • Customer Issue Resolution Representative

    il y a 3 semaines

    Diegem, Belgique Solventum Temps plein

    Job Description: 3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health...

  • Customer Service Advisor

    Il y a 2 mois

    Diegem, Belgique Wheels, Inc. Temps plein

    At LeasePlan, we are always asking What's next in mobility. Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together! Wat doe je als Account Advisor?- Je bent verantwoordelijk voor de bestuurderstevredenheid door het snel, doeltreffend en correct beantwoorden/oplossen van vragen/problemen van...

  • Customer Service Advisor

    il y a 1 semaine

    Diegem, Flandre, Belgique Wheels, Inc. Temps plein

    At LeasePlan, we are always asking What's next in mobility.Join our team and be part of a dynamic, exciting and engaging business, so we can discover What's next togetherWat doe je als Account Advisor?- Je bent verantwoordelijk voor de bestuurderstevredenheid door het snel, doeltreffend en correct beantwoorden/oplossen van vragen/problemen van bestuurders...

  • Customer Care Bid

    il y a 2 jours

    Diegem, Belgique Boston Scientific Corporation Temps plein

    **Work mode**:Hybrid**Onsite Location(s)**:Diegem, BE**Additional Locations**: Austria-Krem an der Donau; Belgium-Diegem**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing...

  • Customer Delivery Security Advisor

    il y a 2 semaines

    Diegem, Belgique Cisco Systems Temps plein

    **Who We Are** The CX EMEA Cyber Security Centre of Excellence (CoE) is a centralised team built to provide deep cyber security expertise to support and drive security services growth through innovation, specialized delivery and pre-sales capability. As part of the continued focus on cyber security as a catalyst for growth we are seeking a Customer...

  • sales advisor

    il y a 2 semaines

    Diegem, Belgique Leaseplan Partnerships & Alliances NV Temps plein

    At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to...

  • sales advisor

    Il y a 2 mois

    Diegem, Belgique Leaseplan Partnerships & Alliances NV Temps plein

    At ALD Automotive | LeasePlan, we are always asking What's next in mobility. Join our team and be part of a dynamic, exciting and engaging business, so we can discover What's next together! With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management...

  • Strategy, Marketing and Business Improvement Manager

    il y a 3 semaines

    Diegem, Belgique Air Products Temps plein

    **Job Description and Qualifications** - Air Products is a world leading industrial gas company. Founded in Detroit, Michigan in 1940, the business quickly grew and established with a presence in 50 countries worldwide and boasting more than 20,000 employees around the globe. At Air Products we reimagine what’s possible and continue to lead the way in...

  • Strategy, Marketing and Business Improvement Manager

    il y a 1 semaine

    Diegem, Flandre, Belgique Air Products Temps plein

    Job Description and Qualifications Air Products is a world leading industrial gas company. Founded in Detroit, Michigan in 1940, the business quickly grew and established with a presence in 50 countries worldwide and boasting more than 20,000 employees around the globe. At Air Products we reimagine what's possible and continue to lead the way in developing...

  • Distribution Development Manager

    il y a 1 semaine

    Diegem, Flandre, Belgique Ingersoll Rand Temps plein

    Location: Diegem, BE, 1831- Req ID: 4861Distribution Development Manager - EMEIAStart date for this position: March 1st, 2023Location:in Brussels but working from our locations in Madrid or Vignate is also possibleIngersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including...

  • Director, Product Development and Innovation

    il y a 3 semaines

    Diegem, Belgique DHL Temps plein

    BE AN ESSENTIAL PART OF EVERYDAY LIFE Position: 25742 - Product Development & Innovation Director (M/F/x) Customer: DHL Supply Chain - Service Logistics (SL) Grade: RCS H Contract Type: Full-time, 6 months secondment (December 2023 - May 2024) Closing Date for Applications: 13th September 2023 Location: Diegem, Belgium preferred, EMEA / UKI considered Are...

  • Sales Advisor

    il y a 3 semaines

    Diegem, Belgique LeasePlan Temps plein

    At ALD Automotive | LeasePlan, we are always asking What's next in mobility. Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together! What’s in it for you? As Sales Advisor, you support the sales managers in their commercial activities. You provide an additional volume and profitability by using...

  • Account Advisor Fleetoutsourcing

    il y a 2 semaines

    Diegem, Belgique Wheels, Inc. Temps plein

    At LeasePlan, we are always asking What's next in mobility. Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together! What’s in it for you ? As Account Advisor, you are the first point of contact for your customer portfolio. You support the account manager in his/her commercial activities and you...

  • Account Advisor Fleetoutsourcing

    Il y a 2 mois

    Diegem, Belgique Wheels, Inc. Temps plein

    At LeasePlan, we are always asking What's next in mobility. Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together! What’s in it for you ? As Account Advisor, you are the first point of contact for your customer portfolio. You support the account manager in his/her commercial activities and you...

  • HR Coordinator

    Il y a 2 mois

    Diegem, Belgique Ingersoll Rand Temps plein

    Location: Diegem, BE, 1831- Req ID: 6081**HR Generalist Belgium** **Job Summary**: **Contract Duration**:Full-time permanent position **Reports to**: HR Manager **Work location**: Brussels, Belgium as main office, will be supporting the Antwerp, Halle and Erpe - Mere offices with regular visits. **Work Mode**: Hybrid work mode with presence at the office...

  • HR Coordinator

    il y a 2 jours

    Diegem, Belgique Ingersoll Rand Temps plein

    Location: Diegem, BE, 1831- Req ID: 6081**HR Generalist Belgium** **Job Summary**: **Contract Duration**:Full-time permanent position **Reports to**: HR Manager **Work location**: Brussels, Belgium as main office, will be supporting the Antwerp, Halle and Erpe - Mere offices with regular visits. **Work Mode**: Hybrid work mode with presence at the office...