Telephone Operator
il y a 4 semaines
Hiring Path:
- Open to the public
- Who May Apply/Clarification From the Agency:
- For USEFM - FP is 09. Actual FP salary determined by Washington D.C.
- All Interested Applicants / All Sources
- Post policy update: Inbound USEFM applicants DO NOT have to wait until they are within 90 days of arriving at post to apply.
- Security Clearance Required:
- Public Trust - Background Investigation
- Appointment Type
- Permanent
- Appointment Type Details:
- Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
- Summary:
The work schedule for this position is Full Time (38 hours per week, shift work)
- Supervisory Position:
- No
- Relocation Expenses Reimbursed:
- No
**Duties**:
Handles all incoming and outgoing telephone calls for each of the three U.S. Missions.
Handles telephone calls, i.e., incoming calls; outgoing long-distance calls over commercial facilities, military lines, Internal Voice Gateway (IVG); personal calls; calls for emergency reasons such as fire, burglary, bomb-threats, medical evacuation, accidents of U.S. citizens; nuisance/prank calls; etc.
Calls in staff telephone technician in case of malfunctioning or breakdown of the telephone system.
Can be expected to work shifts (days, evenings, or nights) or may be required to work on a flexible schedule during times of staffing shortages.
Serves as sole operator, performing duties mentioned above, when scheduled to work on shifts, weekends, or on Belgian or American holidays.
**Qualifications and Evaluations**:
- Requirements:
EXPERIENCE: One year of administrative experience is required.
JOB KNOWLEDGE: A good working knowledge of telephone procedures and telephones in general.
- Education Requirements:
Secondary/High School diploma.
- Evaluations:
LANGUAGE: Fluency in English and French **OR** fluency in English and Dutch.
SKILLS AND ABILITIES: Good interpersonal skills, ability to deal with callers with tact, courtesy and discretion, sound judgment. Must be able to respond quickly in a crisis environment and in case of emergency. Ability to work independently and diagnose certain technical malfunctions. Basic computer and typing skills.
**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
All applicants under consideration will be required to pass medical and security certifications.
**Benefits and Other Info**:
- Benefits:
- Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Brussels may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
- Other Information:
For the current COVID-19 Requirements please visit the following link.
HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
**This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
**How to Apply**:
- How to Apply:
- Required Documents:
To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.
**All Applicants**:
- Residency
-
Telephone Operator M/w/x
il y a 3 semaines
Brussels, Belgique AMBASSADE - ETATS UNIS D'AMERIQUE - VERENIGDE STATEN VAN AMERIKA Temps plein**Company description **The U.S Embassay in Brussels is looking for Telephone Operator **Description of the function **Handles all incoming and outgoing telephone calls for each of the three U.S. Missions. Handles telephone calls, i.e., incoming calls; outgoing long-distance calls over commercial facilities, military lines, Internal Voice Gateway (IVG);...
-
Order & Delivery Operator
il y a 3 semaines
Brussels, Belgique Sparagus Temps plein**_Your function_** As an **Order & Delivery Operator,** you and your 12 colleagues are responsible for the complete management of the vehicles ordered. You guarantee a **qualitative and timely handling** of these orders, registrations and deliveries of their vehicle. You ensure that all **administrative steps** of the files assigned to you are handled...
-
Car Rental Operator
il y a 2 semaines
Brussels, Belgique ALD Automotive Belgium Temps pleinDescription Your workplace With more than 1,800,000 vehicles under management, the ALD Automotive group is Europe's leading provider of lease and fleet management solutions for businesses and individuals. The Group is present in 43 countries worldwide and is part of the Société Générale Group. Since our inception in 1965, 270 employees have joined our...
-
Call Centre Operator
il y a 3 semaines
Brussels, Belgique Serco Europe Temps pleinJob Introduction Serco is the preferred partner for European Institutions and International Organizations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a...
-
Call Centre Operator Intern
il y a 3 semaines
Brussels, Belgique Serco Europe Temps pleinJob Introduction Serco is the preferred partner for European Institutions and International Organizations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a...
-
Gestionnaire de Production
il y a 2 jours
Brussels, Belgique WK Experts Temps plein**Gestionnaire de production H/F/X** Pour l’un de nos prestigieux clients : un courtier en solutions financières en plein développement, nous recrutons un gestionnaire de production non-life H/F/X à Bruxelles, Charleroi ou Liège. **Vos tâches en tant que gestionnaire de production non-life** - Vous analysez les demandes des clients afin de leur...
-
Administrative Assistant Eng
il y a 3 semaines
Brussels, Belgique Unique Temps plein**Omschrijving**: 1. Assistance to the Membership Services & Events Department: - Provide full administrative support including travel arrangements - Management of the full membership invoicing with BOB 50 commercial tool - Provide full organisational and administrative support 2. Assistance to the Finance Department: - Provide full administrative support...
-
Customer Loyalty Operator
il y a 4 semaines
Brussels, Belgique Verisure Temps pleinVous avez le gout pour les challenges ? Vous êtes doué(e) pour la négociation avec les clients au travers de contacts téléphoniques ? Vous souhaitez travailler dans une équipe engagée et dynamique ? Alors vous êtes le talent que nous recherchons pour rejoindre notre équipe Loyalty, dédiée à l’activité de rétention du portefeuille client,...
-
Administrative Assistant Eng
il y a 4 semaines
Brussels, Belgique Unique Temps plein**Description**: 1. Assistance to the Membership Services & Events Department: - Provide full administrative support including travel arrangements - Management of the full membership invoicing with BOB 50 commercial tool - Provide full organisational and administrative support 2. Travel coordinator: - Plan and manage travel arrangements - Proceed with...
-
Administrative Assistant
il y a 4 semaines
Brussels, Belgique Elia Temps pleinThe company Elia is the operator of the Belgian high-voltage transmission grid (380 kV to 30 kV) and is responsible for developing and maintaining the grid, providing users with access to it and controlling energy flows. The Elia group is a team of 2,000 professionals who have the task of ensuring the continuity of electricity supplies in Belgium. As owner...
-
Service Desk Niveau 1
il y a 2 semaines
Brussels, Belgique VEOLIA NV-SA Temps plein**Description de l’entreprise **Veolia Belux, filiale du groupe Veolia, offre à ses clients publics et privés une gamme complète de solutions environnementales dans les domaines de l'eau, des déchets et de l'assainissement. publics et privés une gamme complète de solutions environnementales dans les domaines de l'eau, des déchets et de...
-
Operational Assistant
il y a 1 semaine
Brussels, Belgique Smartflats Temps pleinFull-time - WHO WE ARE? Smartflats has reinvented the concept of ‘Feel at home, away from home,’ with a modern touch! By adapting to our reality, our busy lives, and our needs, Smartflats has become the leading aparthotel operator in Belgium! In 2024, Smartflats acquired B-aparthotels to further strengthen its position and attract even more guests....
-
Developer Analyst Medior
il y a 3 semaines
Brussels, Belgique AMA Associates Temps plein**Introduction**: Our company wants to play a pioneering role in the field of digital customer contact, both via telephone, chat, web, and social media. That is why, among other things, we are moving away from the traditional menu in an IVR and will focus in the coming years on 'Conversational IVR' (voicebot), i.e. recognizing (Speech-to-text + NLP) what the...
-
Project Manager
il y a 1 jour
Brussels, Belgique Groupe CERTIFER Temps plein**Lead Auditor - Project Manager (M/F)** CERTIFER is an international railway inspection, testing and certification company founded in 1997, expert in the mobility sector. Our group, headquartered in Valenciennes (France), is present in ten countries with subsidiaries in Algeria, Australia, Belgium, Brazil, France, Italy, Spain, Germany, Austria, the...
-
Logistics Planner
il y a 4 semaines
Brussels, Belgique Lineas Temps pleinInternal name: Real time Planner Do you like planning and logistics? Do you keep a cool head during stressful situations? Do you see every problem as a new challenge? Then maybe you are our new Real-Time Planner! At Lineas you can: - Work in an open and flexible environment where you can be yourself - Do things and put your ideas forward - Contribute to...
-
Property Officer
il y a 3 semaines
Brussels, Belgique bpost Temps plein79276 Brussels **Property Officer**: - Location : Brussels **Property Officer** bpostgroup strives to create an inclusive environment with challenging projects and inspiring collaborations. With our employees at the heart of our organization, we don’t believe in jobs, we believe in careers. We're now looking for a [Insert concise job title] who will...
