Telephone Operator

il y a 3 jours

Brussels, Belgique Embassy Brussels Temps plein

Hiring Path:

- Open to the public
- Who May Apply/Clarification From the Agency:

- For USEFM - FP is 09. Actual FP salary determined by Washington D.C.
- All Interested Applicants / All Sources
- Post policy update: Inbound USEFM applicants DO NOT have to wait until they are within 90 days of arriving at post to apply.
- Security Clearance Required:

- Public Trust - Background Investigation
- Appointment Type
- Permanent
- Appointment Type Details:

- Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
- Summary:
The work schedule for this position is Full Time (38 hours per week, shift work)
- Supervisory Position:

- No
- Relocation Expenses Reimbursed:

- No

**Duties**:
Handles all incoming and outgoing telephone calls for each of the three U.S. Missions.

Handles telephone calls, i.e., incoming calls; outgoing long-distance calls over commercial facilities, military lines, Internal Voice Gateway (IVG); personal calls; calls for emergency reasons such as fire, burglary, bomb-threats, medical evacuation, accidents of U.S. citizens; nuisance/prank calls; etc.

Calls in staff telephone technician in case of malfunctioning or breakdown of the telephone system.

Can be expected to work shifts (days, evenings, or nights) or may be required to work on a flexible schedule during times of staffing shortages.

Serves as sole operator, performing duties mentioned above, when scheduled to work on shifts, weekends, or on Belgian or American holidays.

**Qualifications and Evaluations**:

- Requirements:
EXPERIENCE: One year of administrative experience is required.

JOB KNOWLEDGE: A good working knowledge of telephone procedures and telephones in general.
- Education Requirements:
Secondary/High School diploma.
- Evaluations:
LANGUAGE: Fluency in English and French **OR** fluency in English and Dutch.

SKILLS AND ABILITIES: Good interpersonal skills, ability to deal with callers with tact, courtesy and discretion, sound judgment. Must be able to respond quickly in a crisis environment and in case of emergency. Ability to work independently and diagnose certain technical malfunctions. Basic computer and typing skills.

**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

**Benefits and Other Info**:

- Benefits:
- Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Brussels may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.
- Other Information:
For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

**This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

**How to Apply**:

- How to Apply:
- Required Documents:
To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

**All Applicants**:

- Residency

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