Supervisor, Client Delivery
Il y a 7 mois
Are you interested in making a real scientific impact through your everyday work? Would you enjoy working in a team-focused environment as you explore unique career opportunities?
If you are looking for a company where you can personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view, consider working at Labcorp Drug Development as a **Supervisor, Client Delivery in our leading pharma team.**
This position is an entry level leadership position with career progression based upon experience in the role, repeated successful performance and overall strategic impact in customer. The Supervisor is responsible for the coordination and management of a regional or global team with a single or multi
- functional area to ensure the successful implementation of the strategy, structures, processes and metrics of the team in order to deliver outstanding customer satisfaction. The Supervisor is also accountable for enabling operational delivery, quality and efficiency, and continuously developing innovative solutions for team and customer success.
**In more details, you will**
- Supervise the day-to-day operations of the assigned customer or functional team members including but not limited to:
- Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels.
- Manage the workload balance within their team and participate in resource management across all global teams.
- Ensure the seamless integration of team services.
- Ensure the consistent implementation, use, and review of SOPs.
- Coordinate and monitor progress to ensure achievement of team goals.
- Implement, monitor, and report performance metrics and take corrective action when appropriate.
- Effective and timely adherence to management communications, meetings and procedures.
- Participate in strategy execution for department and communicate strategy for team and/or customer.
- Grow and develop the team including but not limited to:
- Ensure the development of a competent workforce to meet growth plans within budget.
- Establish and monitor performance objectives for assigned direct reports and taking corrective action where appropriate.
- Complete thorough, timely and well-documented performance evaluations and, where applicable, interim progress review for the assigned direct reports.
- Responsible for the activities and outcomes of its direct reports, taking corrective actions where appropriate.
- Responsible to instill and manage a culture of continuous improvement, quality, and productivity:
- Responsible to monitor and track resolution of all customer complaints, issues and concerns related to the team responsibilities. Manage and ensure the resolution of such instances in collaboration with the Project Management departmental leadership.
- Ensure issues are documented and leveraged to prevent repeat occurrence.
- Leverage expertise by ensuring the breadth of experiences and liaison network are leveraged.
- Ensure all services failures are identified, tracked and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur again.
- Responsible to ensure the team and department delivers on customer commitments in accordance with World Class Project Management and Service Excellence:
- Ensure best practices are applied within the team with regards to budget and risk management.
- Ensure systems (e.g., Workfront) are updated to accurately reflect workload, timelines, etc.
- Lead client relationship activities; adapts depending on the client relationship need.
- Ensure management of team and/or customer milestones and proactive communication with customers.
- Proactively consult with customers regarding the impact of their decisions. Seek to understand their true needs and how LabCorp can best deliver to their needs.
- Understand how each customer defines success and tailor processes and interpersonal approach to best meet customer needs, while balancing the advantages of global consistency.
- Effectively collaborate with others and work across boundaries as necessary:
- Assist the project management leadership in managing and supervising the day-to-day operations of the team.
- Work with the appropriate Business Development Directors to understand the culture and evolving needs of customer(s).
- Works across CLS functions and Business Units to remove barriers and optimize client delivery consistently.
- Other duties as assigned.
**Thrive personally and professionally at Labcorp Drug Development**
Working at Labcorp Drug Development, you’ll continue to grow in our learning-based culture so you’ll know how to expertly respond and adapt as the industry continues to evolve. Here, you’ll put your education to work as you play a meaningful role in advancing healthcare and making a difference in people’s life.
In addition, Labcorp Drug Development offers great benefits, glo
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