Consultant Experience Strategist

Il y a 4 mois

Brussels, Belgique Cognizant Temps plein

**Job Title**:Experience Strategist (XDS)

**Company Overview**:
We are the Experience Strategy & Design practice of Cognizant DX, a global digital transformation & creative technology consultancy and implementation partner within Cognizant. Our goal is to help leading companies deliver value at scale, focusing on customer, employee, and shareholder experiences in a planet-friendly way. We value diversity and look at problems through various lenses, creating transformative digital experiences.

**Job Summary**:
The Experience Strategist is a role for those with a track record in envisioning and designing customer-first services and products. They will be responsible for leading teams to deliver strategic solutions and impactful digital transformations at a global scale across multiple sectors.

**Key Responsibilities**
- **Leadership**: Lead a team of Experience professionals within engagements, providing guidance and support to shape the local craft and operations of the studio.
- **Strategic Development**: Define strategic deliverables, including customer journey and experience maps, ecosystem maps, and CX strategy & frameworks.
- **Engagement**: Build trusted relationships with internal and external stakeholders, clients, participate in account strategy, and identify new business opportunities.
- **Collaboration**: Work with cross-disciplinary studios and partner with commercial, delivery and technology communities.
- **Innovation and Knowledge Sharing**: Oversee teams to deliver innovation, foster knowledge sharing, learning, and development within the creative community.
- **Business Development**: Engage in proactive and reactive pre-sales activities, understanding client needs to craft compelling proposals that demonstrate the value and potential impact of our services.
- **Thought-Leadership**: Contribute to the industry through thought-leadership, articulating forward-thinking perspectives on experience design and digital transformation trends.
- **Advocacy**: Act as an advocate for user-centric design, ensuring all strategies align with both user needs and business goals, and championing this approach internally and with clients.
- **Orchestration**: Masterfully orchestrate the interplay between practice skills (such as Service and Interaction Designers, Researchers) and their key frameworks and processes to define winning approaches. Leverage the best of our people and these frameworks to execute key activities that drive forward our mission and our clients' success.

**Required Skills and Qualifications**:

- **Educational Background**: Diverse educational backgrounds encouraged.
- **Professional Experience**: Proven experience in leading digital experience teams and delivering strategic solutions at a global scale.
- **Soft Skills**: Ambitious, inclusive, and generous leadership qualities; effective in coaching and developing teams.
- **Desired**: service and/or business design background, understanding of end-to-end lifecycle of digital products and services (from strategy and value proposition to MVP and agile scaling of products), digital transformation roadmaps and strategies.
- **Considered a Plus**: expertise in BFSI and/or Life Sciences and/or Manufacturing & Logistics.
- **Communication skills**: Confident, diplomatic, empathetic, natural storyteller, comfortable with managing senior stakeholders and communicating with C-level leaders.
- **Abstract & Conceptual Thinking**: Employ abstract and conceptual thinking to navigate ambiguity in projects, identifying core issues and crafting innovative solutions that align with strategic vision and user needs.
- **Problem solving**: Exceptional problem-solving skills with the capacity to envision and articulate innovative concepts and strategies.

**Language Requirements**:

- For hiring in Netherlands: Fluent in English. Dutch is desired. French language is a plus.
- For hiring in Belgium: Fluent in English. French is desired.

**Benefits and Perks**:

- Opportunity to work on global projects shaping everyday life.
- Exposure to evolving demands and technologies of large companies.
- Access to our digital studio in Amsterdam for impactful, interactive client engagements.
- Flexible arrangements to support work-life balance.

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