Expert End User Management Tools
il y a 2 semaines
Cette fonction d'**End User Management Tools** te dit quelque chose ?
Tu es amené(e) à pouvoir effectuer, entre autres, les tâches suivantes dans différentes sous-équipes:
**Au niveau des imprimantes**
- Suivi de contrats et d’agréments avec nos fournisseurs et partenaires ;
- Suivi des incidents en interne et/ou avec le fournisseur (remplacement des pièces défectueuses, consommables, et autres) ;
- Déménagement des machines (Intra et Extra sites) ;
- Participation aux migrations et à la mise en place des nouvelles solutions ;
- Gestion d’accès aux imprimantes multifonctionnelles ;
- Création et suivi des incidents auprès des fournisseurs et partenaires ;
- Monitoring ;
- Rapports ;
**Au niveau de la téléphonie mobile**
- Gestion des stocks des smartphones et appareils mobiles ;
- Livraison et suivi des smartphones ;
- Activation/ Désactivation des abonnements ;
- Création et suivi des incidents auprès des fournisseurs et partenaires ;
- Monitoring ;
- Reports ;
- Intune/Knox ;
**Au niveau Software**
- Gestion et suivi des licences software qui ne sont pas accessibles via le Software center ;
- Activation / Désactivation de licences ;
- Monitoring et suivi des licences (contrôle et vérification des demandes/autorisations) ;
- Reports ;
Tu soutiens et tu appuies tes collègues lors des absences (congés, maladie, etc).
Tu travailles de manière structurée, planifiée et orientée solution.
Tu es prêt(e) à t'investir pour apprendre/te former/t'auto-former via des formations (e-learning) ou le coaching des collègues.
Tu mets à jour tes connaissances dans le domaine IT en permanence aussi bien en interne (documentations relatives aux systèmes IT utilisés au SPF Finances) qu’en externe (ouvrages de référence, formations, forums de discussions, etc.).
Lors de l’exercice de cette fonction, tu es amené(e) à entrer en contact avec le public.
**Plus d'informations sur le contenu de la fonction ?**
Jairo Morales - Teamleader End User Management Tools - Service d’encadrement ICT - SPF Finances
Tél: 02 576 59 04
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