Support Manager

il y a 2 semaines


Brussels, Belgique Unisystems Temps plein

Modern IT solutions are designed to support business processes with the overall goal of improving efficiency and efficacy.

**Tasks**:

- Organisation and implementation of support of information systems.
- Provide guidance regarding on the use of information systems.
- Maintain and update user support information on wiki sites and collaborative sites.
- Management and follow-up of user requests.
- Conception and management of presentations and specialised IT trainings for end users.
- On need (not the main task): participation to manual testing of information systems.

**Qualifications**
- Master’s level or 5 years of higher education
- Minimum 7 years of professional experience
- Experience in the use of service manager tools (e.g. SMT).
- Experience with issue and project tracking tools (e.g. JIRA).
- Experience with the use of wiki and collaborative sites.
- Experience in preparing user support documentation.
- Experience on 2nd level support of information systems.
- Experience with preparation and providing IT trainings.
- Proven knowledge in end-user assistance or support for information systems.
- Ability to carry out manual testing of information systems.
- Knowledge of wiki and collaborative sites.

Tools/ Methodologies used in the unit
- MS Teams, JIRA.
- Domain Driven Architecture; Test Driven Development; Continuous integration


  • Support Manager

    il y a 2 semaines


    Brussels, Belgique Capgemini Temps plein

    Organization and implementation of support of information systems. - Provide guidance regarding on the use of information systems. - Maintain and update user support information on wiki sites and collaborative sites. - Management and follow-up of user requests. - Conception and management of presentations and specialized IT trainings for end users. - On need...

  • Support Manager

    il y a 7 jours


    Brussels, Belgique COSMOTE GLOBAL SOLUTIONS NV Temps plein

    Organization, implementation and maintenance of (IS) support - Coordination of support teams - IS Service management - Coordination with the project teams - Coordination of wiki sites, collaborative sites or social networks - Follow-up of service quality - Management and follow-up of user requests - Guidance regarding the use of information systems -...

  • Support Manager

    il y a 1 semaine


    Brussels, Belgique Codertal Temps plein

    NATURE OF TASKS ▪ Organisation, implementation and maintenance of (IS) support ▪ Coordination of support teams ▪ IS Service management ▪ Coordination with the project teams ▪ Coordination of wiki sites, collaborative sites or social networks ▪ Follow-up of service quality ▪ Management and follow-up of user requests ▪ Guidance regarding the...

  • Manager Support

    il y a 4 semaines


    Brussels, Belgique Oliver James Associates Ltd. Temps plein

    Contexte du posteDans le cadre du remplacement de son Manager Support & Operations, notre client recherche un profil expérimenté ayant une forte expertise technique et une solide expérience en management. Vous prendrez en charge une équipe de 6 personnes (2 seniors et 4 juniors) en charge du support applicatif et opérationnel de niveau 1 et 2.Ce poste...

  • Manager Support

    il y a 4 semaines


    Brussels, Belgique Oliver James Temps plein

    Contexte du posteDans le cadre du remplacement de son Manager Support & Operations, notre client recherche un profil expérimenté ayant une forte expertise technique et une solide expérience en management. Vous prendrez en charge une équipe de 6 personnes (2 seniors et 4 juniors) en charge du support applicatif et opérationnel de niveau 1 et 2.Ce poste...

  • Support Manager

    il y a 1 semaine


    Brussels, Belgique AbAKUS IT Solutions Temps plein

    We're seeking a Support Manager to join our team in Brussels, managing and optimizing IT service delivery for a high-profile project in a dynamic and international environment. **Role Overview**: As a Support Manager based in Brussels, you'll lead the management of external contractors responsible for delivering IT services. Your primary responsibility will...

  • Application Support Manager

    il y a 2 semaines


    Brussels, Belgique Paradigm Temps plein

    **Application support Manager** **Digital Product Management** Est le pôle en charge de la gestion des produits et services à destination de toutes les entités de la Région de Bruxelles-Capitale. **eCitizen** Au sein du pôle Digital Product Management de Paradigm, la cellule e-Citizen Product Management a pour mission d’unifier les services en...

  • IT Support Manager

    il y a 2 semaines


    Brussels, Belgique EUROPEAN DYNAMICS Temps plein

    **Your tasks** - Organization, implementation and maintenance of Information Systems Support and Service Management; - Coordination of wiki sites, collaborative sites and support teams; - Management and follow-up of user requests and service quality; - Participation in user, service and project meetings. **Requirements**: - University degree in IT combined...


  • Brussels, Belgique MLOZ Temps plein

    **Tâches et responsabilités**: **Program Management Support Officer** **Qui sommes-nous ?** Les soins de santé de demain ? Aux Mutualités Libres, c’est ce en quoi nous croyons et ce pour quoi nous travaillons chaque jour. Notre Union se compose de trois mutualités : Partenamut, Helan et la Freie Krankenkasse. Ensemble, nous assurons aujourd’hui...

  • Project Manager Real Estate

    il y a 2 semaines


    Brussels, Belgique Global Business Support Temps plein

    The English version isn’t available at this moment. Please apologize us for this inconvenience. _You can find the French version below._ Le Business Support IMMO et Logistique est le prestataire unique et commun à l’ensemble des entités du Groupe ENGIE pour répondre à leurs besoins immobiliers. Il couvre la gestion immobilière et logistique des...

  • Team Manager Support

    il y a 3 semaines


    Brussels, Belgique KGR Temps plein

    We are recruiting a Team Manager for an international Fashion Company in Brussels (Belgium) **Tasks**: - Organise and coordinate a team of Client Advisors by supervising and monitoring calls, - Ensuring that set objectives are achieved, motivating and coaching - Manage and motivate the team to drive business - Supporting the Client Services Manager in...

  • Management Support Executive

    il y a 2 semaines


    Brussels, Belgique Nestle Temps plein

    Nestlé Health Science was created in 2011 by Nestlé, the leading food and beverage company. We are a unique health science company focused on advancing the role nutrition plays in changing the course of health for consumers, patients and healthcare professionals. Focused on delivering quality-of-life benefits through nutritional solutions, we harness...

  • Support Manager

    il y a 3 semaines


    Brussels, Belgique Serco Europe Temps plein

    Job Introduction Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the...


  • Brussels, Belgique Contact One Communications, Inc. Temps plein

    Subject Matter Expert - Asset, Configuration, Patching and Vulnerability Management **PURPOSE** The objective of this statement of work (SoW) is to outline the scope of work and deliverables for the Asset, Configuration, Patching and Vulnerability (ACPV) Programme Management Support to be conducted by the selected company. This work package will provide...


  • Brussels, Belgique Enterpryze Consulting Ltd. Temps plein

    **Finance and Project Management Support - **Working Location**:Brussels, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A degree from a university or establishment of similar standing - 3+ years of professional experience in Enterprise or large international...

  • Support Specialist

    il y a 2 semaines


    Brussels, Belgique Pauwels Consulting Temps plein

    Pauwels consulting is searching for a Support Specialist. Are you that one-of-a-kind Support specialist that dares to take on challenging projects at our clients? Then do read on! At Pauwels Consulting, we don’t just mix and match our consultants with different projects, but we actively pursue career and personal growth for every single one of our...


  • Brussels, Belgique The White Team Temps plein

    Support manager Nature of the tasks - Organisation, implementation and maintenance of (IS) support - Coordination of support teams - IS Service management - Coordination with the project teams - Coordination of wiki sites, collaborative sites or social networks - Follow-up of service quality - Management and follow-up of user requests - Guidance regarding...

  • Hsse Project Support Manager

    il y a 1 semaine


    Brussels, Belgique ENGIE Temps plein

    Welcome to ENGIE THERMAL Europe! This operational entity of ENGIE has the ambition to be a key enabler of the energy transition towards a carbon-neutral economy! The HSSE (Health, Safety, Security & Environment) department is looking out for a new colleague in order to strengthen our department. We are looking for a **HSSE Project Support Manager** with...


  • Brussels, Belgique Enterpryze Consulting Ltd. Temps plein

    **Information Knowledge Management Support - **Working Location**:Brussels, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A degree from a university or establishment of similar standing - 3+ years of professional experience in Information Knowledge Management in...

  • Support Manager

    il y a 1 semaine


    Brussels, Belgique The White Team Temps plein

    **Support Manager - Brussels-Near-site - European Commission** **Nature of tasks** - Organisation, implementation and maintenance of (IS) support. - Coordination of support team. - IS Service management. - Coordination with the project teams. - Coordination of wiki sites, collaborative sites or social networks. - Follow-up of service quality. - Management...