Support Manager
il y a 2 semaines
Modern IT solutions are designed to support business processes with the overall goal of improving efficiency and efficacy.
**Tasks**:
- Organisation and implementation of support of information systems.
- Provide guidance regarding on the use of information systems.
- Maintain and update user support information on wiki sites and collaborative sites.
- Management and follow-up of user requests.
- Conception and management of presentations and specialised IT trainings for end users.
- On need (not the main task): participation to manual testing of information systems.
**Qualifications**
- Master’s level or 5 years of higher education
- Minimum 7 years of professional experience
- Experience in the use of service manager tools (e.g. SMT).
- Experience with issue and project tracking tools (e.g. JIRA).
- Experience with the use of wiki and collaborative sites.
- Experience in preparing user support documentation.
- Experience on 2nd level support of information systems.
- Experience with preparation and providing IT trainings.
- Proven knowledge in end-user assistance or support for information systems.
- Ability to carry out manual testing of information systems.
- Knowledge of wiki and collaborative sites.
Tools/ Methodologies used in the unit
- MS Teams, JIRA.
- Domain Driven Architecture; Test Driven Development; Continuous integration
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