Eu - French Speaker Support Manager in Brussels
il y a 4 semaines
Support manager
Nature of the tasks - Organisation, implementation and maintenance of
(IS) support
- Coordination of support teams
- IS Service management
- Coordination with the project teams
- Coordination of wiki sites, collaborative sites or social
networks
- Follow-up of service quality
- Management and follow-up of user requests
- Guidance regarding the use of information systems
- Management of incidents related to information
systems; organisation of the reporting
- Conception and organisation of user documentation
for information systems
- Conception and management of IS and ICT trainings
- Participation in user, service and project meetings
- Elaboration and implementation of relevant support
processes
Education - EQF6 any degree
Specific expertise
and technologies
- Knowledge in end user assistance or support of
information systems
- Good knowledge of ITIL
- Knowledge of wiki, collaborative sites and social
networks
- Good reporting skills
Certification
and/or Standards
Optional certification:
- ITIL foundation certification
Skills - Good IT skills
- Excellent communication / writing skills.
- Ability to give presentations.
- Ability to participate in multi-lingual meetings, good
communication skills.
- Capability of working in an international/multicultural environment, rapid self-starting capability and
experience in working in team; leadership capability.
- Able to cope with the
needs of multi-language
site deployment
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