Eu - Support Manager - Brussels

Il y a 7 mois


Brussels, Belgique The White Team Temps plein

**NATURE OF TASKS
Organisation, implementation and maintenance of (IS) support

Coordination of support teams

IS Service management

Coordination with the project teams

Coordination of wiki sites, collaborative sites or social networks

Follow-up of service quality

Management and follow-up of user requests

Guidance regarding the use of information systems

Management of incidents related to information systems; organisation of the reporting

Conception and organisation of user documentation for information systems

Conception and management of IS and ICT trainings

Participation in user, service and project meetings

Elaboration and implementation of relevant support processes

**LEVEL OF EDUCATION
As stated in the Article 2.6.3.1. of DIGIT-TM II Service requirements, the minimum educational qualification for lot 1 is a level of education corresponding to level 6 of the European Qualification Framework, as follows:
a bachelor’s level or 3 years of higher education

**SPECIFIC EXPERTISE AND TECHNOLOGIES
- At least 5 years of specific expertise in Knowledge in end user assistance or support of information systems
- At least 5 years of specific expertise in Knowledge of wiki, collaborative sites and social networks At least 5 years of specific expertise in Good reporting skills

**KNOWLEDGE AND (NON-TECHNICAL) SKILLS
Please specify the knowledge and skills necessary for the performance of the above list tasks:
Good IT skills

Excellent communication / writing skills.

Ability to give presentations.

Ability to participate in multi-lingual meetings, good communication skills.

Capability of working in an international/multicultural environment, rapid self-starting capability and experience in working in team; leadership capability

Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
Ability to participate in multilingual meetings;
Ability to work in multi-cultural environment, on multiple large projects;
Excellent Team Player

Ability to understand, speak and write English (C1), French (C1) will be an advantage;

**CERTIFICATION AND/OR STANDARDS
OPTIONAL CERTIFICATION: ITIL foundation certification


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