Support Manager
il y a 1 mois
We are on the lookout for an** **Support manager** **to join our team for working with European Institutions based in** **Brussels** in an **near site** position**.**
**Get to know us - SEIDOR**
At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation, with a relentless focus on the human element and a commitment to nurturing talent and sustainable growth.
As a diverse and inclusive company that champions equal opportunity, we boast a team of over 8,000 professionals in our global presence across 45 countries in Europe, Latin America, the USA, the Middle East, Africa, and Asia.
We believe the digital world's challenges require not only the best technologies and partnerships but most importantly, the best people. That's where you come in - we need you to help us scale new heights.
For this position you would be working with our client from the European institutions. Unit BUDG.R.4 manages the reliability of financial systems SUMMA and ABAC, focusing on continuous improvement and compliance with Financial Regulations. Key activities include implementing changes, ensuring operational continuity, managing authorizations and knowledge, and providing user support.
Below are the details of your role and requirements.
**Your role**:
- The external service provider (ESP) organises and coordinates the first level support to end-users of SUMMA within the framework of the SUMMA helpdesk. The ESP also manages all major incidents management and owns this procedure (75%). This covers among other things:
- Service Desk Coordination: follow up, organisation and coordinaton of the service desk team / shifts / channels according to the performance indicators in place.
- Incident Management end-to-end: engaging with other stakeholders, service desks and teams for an end-to end ownership follow up of all tickets raised on the relevant information systems.
- Reporting on performance indicators, including definition and follow up of service desk internal ones, such as top 10 offenders, regularly.
- Manages the service desk continuous service and tooling improvement - actions and process.
- Major incident management coordination and process, under the guidance of an official.
- The external service provider provides first level support to end-users of SUMMA within the framework of the SUMMA helpdesk (25%):
- Coordination between the SUMMA project team and the service support team.
- Organization, implementation and maintenance of IS Support.
- IS service management.
- Provide users with the required information and manage the information sites.
- Management and follow-up of users’ requests.
- Participation in user, service, and project meetings.
- User guidance and information mostly for financial information systems (SUMMA), considering this topic as an asset for /SUMMA (SAP environment).
- Follow-up of service quality.
- Management of incidents related to information systems; organization of the reporting.
- Conception and organization of user documentation for information systems.
- Maintain Knowledge Database
**What’s in it for you?**
From day one, you’ll find opportunities for personal and professional development within a supportive team environment. We offer:
- A permanent role at a leading tech project firm (subcontractor also possible).
- A hybrid work schedule, blending in-office collaboration with the convenience of working from home.
- Continuous learning and development through SEIDOR Academy.
- A package including salary and additional annual bonus, working equipment, phone and other benefits.
- A dynamic international workplace with diverse teams.
- A commitment to your well-being, work-life balance, and career growth.
- Rapid advancement opportunities in a short period of time.
- Engaging events and a comprehensive onboarding program.
At SEIDOR, your growth is our success, and we strive to make our workplace feel like home. Discover the nine core aspects of our culture that define us at SEIDOR:
**Who we think you are**:
- Knowledge in end user assistance or support of information systems
- Good knowledge of ITIL
- Good reporting skills
- Proven knowledge in end user assistance or support of information systems.
- Reporting, dashboarding and KPI statistics will be an asset.
-
Support Manager
Il y a 6 mois
Brussels, Belgique AbAKUS IT Solutions Temps plein**About Us**: We're a forward-thinking organization committed to innovation, collaboration, and delivering exceptional support to our clients and stakeholders. **Role Overview**: As a Support Manager within our Guidance and Support Team, you'll lead essential tasks in information systems support and user guidance. Responsibilities include incident...
-
Support Manager
Il y a 6 mois
Brussels, Belgique HNM Solutions Temps plein**Job ID: HNMJD3358**: **Role**: **Support Manager** **Location:Brussels,Belgium** **Language: English** **Description of The Tasks**: - Following tasks will be performed by external service provider: - Organisation, implementation and maintenance of (IS) support - Coordination of support teams - IS Service management - Coordination with the project...
-
Support Manager
Il y a 3 mois
Brussels, Belgique Serco Europe Temps pleinJob Introduction Serco is the preferred partner for European Institutions and International Organizations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a...
-
Support Manager
Il y a 6 mois
Brussels, Belgique Uni Systems Temps pleinAt Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Support Manager to join our UniQue team in Brussels. **What will you be doing in this role?** - Organization, implementation and maintenance of (IS) support - Coordination of support teams - IS Service management - Coordination...
-
Support Manager
Il y a 6 mois
Brussels, Belgique Codertal Temps pleinNATURE OF TASKS ▪ Organisation, implementation and maintenance of (IS) support ▪ Coordination of support teams ▪ IS Service management ▪ Coordination with the project teams ▪ Coordination of wiki sites, collaborative sites or social networks ▪ Follow-up of service quality ▪ Management and follow-up of user requests ▪ Guidance regarding the...
-
Manager Operations Support
Il y a 6 mois
Brussels, Belgique Allianz BeNeLux Temps pleinAre you a university educated people manager practicing the agile way of working? Do you have supplier management skills and experience in the field of operations support, such as in facility/ hospitality/ security/ supplier management, mail processing, ESG and travel and fleet management?_ - Allianz is looking for a _ **_Manager Operations...
-
Ai Support Manager
Il y a 3 mois
Brussels, Belgique ARHS Developments Belgium Temps plein**Company Description** Arηs Group - part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 12 entities worldwide, employing over 2,500 employees in Luxembourg, Belgium, Greece, Italy, Portugal and Bulgaria. With our focus on getting things done, we help our...
-
Support Manager
Il y a 6 mois
Brussels, Belgique AbAKUS IT Solutions Temps pleinWe're seeking a Support Manager to join our team in Brussels, managing and optimizing IT service delivery for a high-profile project in a dynamic and international environment. **Role Overview**: As a Support Manager based in Brussels, you'll lead the management of external contractors responsible for delivering IT services. Your primary responsibility will...
-
Support Manager
Il y a 6 mois
Brussels, Belgique EUROPEAN DYNAMICS Temps plein**Your tasks** - Organisation and implementation of support of information systems; - Maintain and update user support information on wiki sites and collaborative sites; - Guidance regarding the use of information systems; - Elaboration and implementation of relevant support processes. **Requirements**: - University degree in IT combined with relevant IT...
-
Support Manager
il y a 1 mois
Brussels, Belgique EUROPEAN DYNAMICS Temps plein**Your tasks** - Service Desk Coordination: follow up, organization and coordination of the service desk team / shifts / channels according to the performance indicators in place; - Incident Management end-to-end: engaging with other stakeholders, service desks and teams for an end-to-end ownership follow up of all tickets raised on the relevant information...
-
IT Support Manager
Il y a 2 mois
Brussels, Belgique EUROPEAN DYNAMICS Temps plein**Your tasks** - Organization, implementation and maintenance of Information Systems Support and Service Management; - Coordination of wiki sites, collaborative sites and support teams; - Management and follow-up of user requests and service quality; - Participation in user, service and project meetings. **Requirements**: - University degree in IT combined...
-
Eu - Support Manager - Brussels
Il y a 6 mois
Brussels, Belgique The White Team Temps plein**NATURE OF TASKS Organisation, implementation and maintenance of (IS) support Coordination of support teams IS Service management Coordination with the project teams Coordination of wiki sites, collaborative sites or social networks Follow-up of service quality Management and follow-up of user requests Guidance regarding the use of information...
-
Support Manager
Il y a 6 mois
Brussels, Belgique EUROPEAN DYNAMICS Temps plein**Your tasks** - IT Service management, including management and follow-up of user requests as well as Management of incidents related to IT information systems; - Contribution to wiki or collaborative sites and as well as conception and management of information system training; - Organization of the reporting and preparation of guidance regarding the use...
-
Eu - Support Manager - Brussels (Nearsite)
Il y a 6 mois
Brussels, Belgique The White Team Temps plein**NATURE OF TASKS** The tasks involved include: - Organization, implementation, and maintenance of Information Systems (IS) support. - Coordination of support teams. - IS Service management. - Coordination with the project teams. - Coordination of wiki sites, collaborative sites, or social networks. - Follow-up of service quality. - Management and...
-
Management Support Officer
Il y a 6 mois
Brussels, Belgique HR Talents Temps pleinPostulez ici **Nathalie Naegels** Talent Consultant - Appelle-moi +32 493 31 42 47- LinkedIn- Partagez ce poste**Nathalie Naegels** Talent Consultant +32 493 31 42 47 **Introduction**: Pour notre client, une société active dans le secteur bancaire, ayant des bureaux au Japon et dans 40 autres pays du monde, HR Talents est à la recherche d'un Management...
-
Desktop Support
Il y a 6 mois
Brussels, Belgique Sharp Brains Ltd Temps plein**Title: Desktop Support** **Location: Braine-l'Alleud, Belgium** - 2-4 years of experience in Onsite support - Knowledge and experience on windows 7 OS - Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. - Manage IMAC and desk side support services. - Manage hard and soft break fix services for laptops and...
-
Finance and Project Management Support
il y a 3 semaines
Brussels, Belgique Enterpryze Consulting Ltd. Temps plein**Finance and Project Management Support - **Working Location**:Brussels, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - A degree from a university or establishment of similar standing - 3+ years of professional experience in Enterprise or large international...
-
Volunteer, Project Support and Events Management
Il y a 2 mois
Brussels, Belgique World Scout Bureau Temps plein**Duration**:12 months - the duration of the placement can be negotiated depending on the availability of **Location**:Brussels, Belgium*** **Summary** The Project Support and Events Management Volunteer will support the day-to-day operations of key regional projects, initiatives, and events coordinated at the Support Centre level. They will assist...
-
Support Manager
Il y a 2 mois
Brussels, Belgique Seidor Temps pleinWe are on the lookout for an** **Support manager** **to join our team for working with European Institutions based in** **Brussels** in an **near site** position**.** **Get to know us - SEIDOR** At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation, with a relentless focus on the human element and a...
-
Support Manager
Il y a 4 mois
Brussels, Belgique Seidor Temps pleinWe are on the lookout for a/an** **Support manager** **to join our team for working with European Institutions based in** Brussels **in an **near site** position**.** **Get to know us - SEIDOR** At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation, with a relentless focus on the human element and a...