IT Support Manager
Il y a 2 mois
**Your tasks**
- Organization, implementation and maintenance of Information Systems Support and Service Management;
- Coordination of wiki sites, collaborative sites and support teams;
- Management and follow-up of user requests and service quality;
- Participation in user, service and project meetings.
**Requirements**:
- University degree in IT combined with relevant IT professional experience of 15 years;
- Minimum 5 years of specific expertise in end-user support of information systems;
- Minimum 5 years of experience working with ITIL;
- Minimum 5 years of experience in following-up of service quality (Capacity, availability, SLA breaches);
- Minimum 5 years of experience in preparation of related documentation (User manuals, Problems report, KPI reports);
- Minimum 5 years of specific expertise in implementation of support processes (Incident management, Change management);
- Minimum 3 years of experience in wiki and collaborative sites;
- Minimum 3 years of experience in process improvement related to service management;
- Minimum 3years of experience in Confluence, Jira and ServiceNow;
- ITIL foundation certification will be considered an asset;
- Excellent command of the English language.
**Benefits**
If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference**:(17839/10/24).**
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
Furthermore, when providing your data, it is up to you to explicitly consent that your data can be assessed for future job openings, for as long as you do not withdraw such consent. If you do not consent, we will not be able to consider the data you provide to us for future job openings.
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