IT Support Team Lead

il y a 2 jours


Brussels, Belgique HAYS Temps plein

Brussels | Support Team Lead | SLA & KPI management | project management | Min.5 years of experience | 1089938
**Your new position**
A unique opportunity to join a global, market-leading company in Belgium. You will manage a team of 4 IT Support Engineers, who act as a second and third line support for 520 national employees. In this role, you report directly to the Head of IT. The work scope is three fold: people management, leading the IT Support department, and working on IT Infrastructure projects.
- IT Support Lead_
You will be responsible for an optimal functioning of the local IT Support efforts through SLA & KPI management. You don’t shy away from solving heavy IT issues yourself either. You have a long term mindset by identifying reoccurring issues and scheduling trainings for employees. You establish document & procedure policies, to eventually improve service quality and reduce the overall number of requests.
- People Management_
You act as a people manager for your 4-headed team. You coach them, identify training needs, and ensure they grow as an IT Support Engineer.
- IT Project Management_
You will be responsible for following up on IT infrastructure projects, making sure that deadlines are met, and deliverables are finished.

**Your profile**
- You have at least 5 years of experience working in an IT Support environment, with experience as a 2nd or 3rd line operator, or a first experience as a support team lead
- You speak English and French fluently, Dutch is a plus
- Practical knowledge of KPI and SLA management with external providers
- You are an excellent communicator
- You have great people skills
- You are a go-getter and finish what you start
- You don’t shy away from getting your hands dirty and assist your team with complicated IT issues
- Project management skills/experience is a plus
- ITIL certification, other relevant certifications and a working knowledge of ServiceNow are strong pluses

**What’s in it for you?**
A unique opportunity that offers you a chance to combine your technical expertise with your people skills, in a global market-leading organization. Beside this, you will be compensated according to your experience and will immediately receive a permanent contract.

**What you should do now**

If this vacancy is not exactly what you are looking for, but you are looking for a different position, please contact us for a confidential conversation about your career options. #1089938

Market-competitive salary package with many extra-legal advantages


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