IT Team Lead

il y a 2 semaines


Brussels, Belgique Cognizant Temps plein

**Title: IT Team Lead - Level 2 Support***:
**Core Skills and Requirements**:

- Leadership & Coordination: Ability to oversee team tasks, serve as the site contact, and manage stakeholder expectations with proficiency.
- Technical Expertise: Extensive experience with Windows 10/11, Office 365, and Microsoft Teams, along with in-depth knowledge of mobile devices (iPhone/iPad, Android).
- Project Management: Experience in leading small projects and coordinating with regional offices to achieve team objectives.
- Certification & Skills: ITIL certification preferred; knowledge of iManage (for legal sector roles) and ServiceNow for ticketing and task management.
- Language Skills: Native Spanish language proficiency and strong command of English for effective communication in bilingual environments.
- IT Infrastructure: Foundational understanding of Servers, Switches, Routers, and Data Center hardware for general troubleshooting.
- Mobile Device Support: Experience in supporting mobile devices (iPhone, iPad, Android) and video conferencing units.
- Networking: Experience in diagnosing and resolving LAN/WAN connection issues, along with basic data/voice cabling.
- Tool Proficiency: Skilled in using SCCM for software deployment, updates, and Intune for mobile device management.

**Duties & Responsibilities**:

- Oversee Analyst-level duties, providing Level 2 technical support and resolving complex technical issues.
- Distribute, prioritize, and monitor team tasks, ensuring timely and efficient resolution of incidents and requests.
- Serve as the primary point of contact for site operations, maintaining strong relationships with stakeholders and vendors.
- Ensure compliance with SLA and KPI requirements and escalate issues when necessary to meet service standards.
- Lead small projects, manage schedules, and maintain a high level of service quality to meet organizational objectives.
- Coordinate with other IT teams, both regionally and globally, to optimize support operations and drive continuous improvement.
- Collaborate with other IT services, including Data Center and Network Infrastructure teams, for comprehensive support.
- Perform maintenance and troubleshooting in Server Equipment Rooms (SER) and Main Equipment Rooms (MER), ensuring optimal conditions.
- Conduct installation, maintenance, and upgrades for equipment and associated infrastructure.
- Run diagnostic tests to proactively identify and resolve system issues, ensuring mínimal downtime.
- Manage SLA and KPI requirements to maintain high-quality support and customer satisfaction.
- Utilize remote support technologies such as Remote Desktop, Apple Remote Desktop, and VNC for efficient troubleshooting.

**Additional Skills**:
Languages: Native proficiency in Spanish and fluent in English.


  • Technical Team Leader

    Il y a 6 mois


    Brussels, Belgique AbAKUS IT Solutions Temps plein

    ABAKUS IT SOLUTIONS is on the lookout for an exceptional Technical Team Leader (TTL) to join our esteemed client's team. As a TTL, you will be at the helm of daily operational team management, spearheading efficient service delivery, ensuring impeccable quality control, and driving relentless improvement. **As our Technical Team Leader, you will dive into a...

  • People Lead

    Il y a 6 mois


    Brussels, Belgique NN Group Temps plein

    What is your impact as a people lead at NN? A passionate example and inspiration. Your way of leading works together enthusiastically and effectively. You coach, motivate, develop employees on a personal and business level and ensure an undisputed result together with the squad. Together with your colleagues Domain Leads you are responsible for the daily...


  • Brussels, Belgique NRB Temps plein

    Vous souhaitez booster votre carrière dans un rôle de **IT Network Team Leader **? Rejoignez **notre équipe Local Managed Staffing **au sein de NRB ! Le **groupe NRB,** aujourd’hui **leader du secteur ICT en Belgique**, propose de nombreux services informatiques qui répondent à l’ensemble des besoins en IT, que ce soit en Infrastructure & Cloud, en...

  • Talent IT

    Il y a 2 mois


    Brussels, Belgique Talent IT Temps plein

    IT operations manager with a focus on software development oversight We develop in the following technologies, which also constitutes the split of the teams Odoo Development Team (3 FTE, 2 open positions) Web Development Team (5 FTE, 1 open position) **Current language**: Angular/Nodejs **Previous languages**:.NET, WebDev IBMi Development Team (4 internal...

  • Talent IT

    il y a 1 mois


    Brussels, Belgique Talent IT Temps plein

    IT operations manager with a focus on software development oversight We develop in the following technologies, which also constitutes the split of the teamsOdoo Development Team (3 FTE, 2 open positions) Web Development Team (5 FTE, 1 open position)Current language: Angular/Nodejs Previous languages: .NET, WebDev IBMi Development Team (4 internal FTEs, 2...


  • Brussels, Belgique Fednot Temps plein

    Aperçu: **Team Leader Internal IT Service Desk/IT care** **Who are we?** As a division of Fednot, the service unit ICT develops high quality and innovative solutions that support notaries in their digital transformation journey and to improve the overall user experience of the notaries and their customers. The IT care team serves all service units of...

  • Team Leader

    Il y a 6 mois


    Brussels, Belgique NSI Temps plein

    **Description de l'offre d'emploi**: Acteur majeur dans le domaine IT, depuis notre création en 1993, nous n'avons cessé de croître et d'évoluer. Avec une équipe dévouée de près de 1.400 collaborateurs répartis sur plusieurs site en Wallonie et à Bruxelles, NSI a suivi une trajectoire exceptionnelle. Notre entreprise est à la pointe de la...


  • Brussels, Belgique Prosource Temps plein

    **Responsibilities** - ** Team management** - Manage a team of 5, including a senior architect - Develop team skills and improve work organization - Lead follow-up meetings and ensure internal communication - Monitor project progress and team member performance Encourage positive behavior and team spirit - **Project and run activity management** -...


  • Brussels, Belgique MSD Temps plein

    **Intro**: Reporting directly to MER Regional HHIT Lead and accountable to the subsidiaries of Belgium & Netherlands Managing Directors, he/she ensures that technology & data solutions and services meet the strategic and operational goals of the human health commercial (HH) activities in Country, City. The IT leader will closely partner with senior market...

  • Team Leader Operation

    il y a 1 mois


    Brussels, Belgique I-City Temps plein

    **Société**: **La Ville à portée de clic, où je veux, quand je veux !** i-CITY est le partenaire technologique de la Ville de Bruxelles et de ses organisations liées (Instruction publique, Asbl). La Ville a pour ambition de devenir une smart city qui induit un changement de paradigme informatique qui place le citoyen au centre de l’action politique...

  • Team Leader Fullstack

    Il y a 6 mois


    Brussels, Belgique HAYS Temps plein

    Brussels | Team Leader | Java | Agile | 1103217 For one of our clients, HAYS is looking for an experienced team leader, Fullstack. **Your new role** - You will coach and lead your team to ensure the quality of the work. - You will take on new resources if necessary and supervise their integration into the team. - You'll define the team's schedule and...


  • Brussels, Belgique AbAKUS IT Solutions Temps plein

    We’re looking for a talented IT Infrastructure Architect to lead cutting-edge projects and ensure the seamless integration of federated systems across a range of platforms. **Key Responsibilities**: - Design and develop scalable, secure IT infrastructure architectures. - Ensure seamless interoperability and integration of federated systems. - Oversee...

  • IT Lead Architect

    il y a 1 mois


    Brussels, Belgique InHire Temps plein

    **Location**: Brussels, Belgium (Hybrid - 2 days a week in the office) As an IT Lead Architect, you will be part of the tactical team Enterprise IT Services. You will ensure the availability of the Federal Pension Service's reference architecture and facilitate the development and maintenance of the organization's architectural standards. You will provide...


  • Brussels, Belgique Syensqo Temps plein

    Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for...

  • Team Leader IT

    Il y a 6 mois


    Brussels, Belgique Infrabel Temps plein

    **LE TRAVAIL**: L’équipe BRM Finance & Business Administration, est en charge des besoins IT du client interne I-FBA. Nous sommes à la recherche du/de la future Team Leader de cette équipe composée d’une huitaine de collaborateurs/trices. En tant que Team Leader, votre mission principale est de suivre de manière proactive les besoins IT, de...

  • Team Lead

    Il y a 6 mois


    Brussels, Belgique NRB Temps plein

    Looking for a change? Looking for new challenges? Would you like to boost your career in a Solution Architect role? Join our Local Managed Staffing team at NRB! The NRB Group, now a leader in Belgium's ICT sector, offers a wide range of IT services to meet all your IT needs, from Infrastructure & Cloud to Software Development, Consultancy & Managed...

  • Team Leader Operation

    il y a 2 semaines


    Brussels, Belgique I-City Temps plein

    La Ville à portée de clic, où je veux, quand je veux ! i-CITY est le partenaire technologique de la Ville de Bruxelles et de ses organisations liées (Instruction publique, Asbl). La Ville a pour ambition de devenir une smart city qui induit un changement de paradigme informatique qui place le citoyen au centre de l'action politique et lui offre un...

  • Healthcare Team Lead

    Il y a 6 mois


    Brussels, Belgique Burson EMEA Temps plein

    **About Burson** **The Role** Can you lead and inspire a highly regarded, motivated, and successful Healthcare team? An exceptional opportunity has arisen to lead Burson Brussels’ Healthcare team as part of the leading communications agency - Burson. This is a senior leadership role with high-level responsibilities and an opportunity to drive Burson’s...

  • Team Leader

    Il y a 6 mois


    Brussels, Belgique Unique Temps plein

    **Description**: Pour l'un de nos client spécialisé dans la sous-traitance logistique, nous sommes actuellement à la recherche d'un Team Leader. En qualité de responsable logistique vous serez en charge de: - Gerer les besoins d'effectifs - Suivre la productivité et la performance des collaborateurs - Veiller à ce que tout le monde respecte les...


  • Brussels, Belgique AbAKUS IT Solutions Temps plein

    We are looking for a passionate and dynamic professional, with solid experience in recruitment and business development, as well as a proven ability to lead a sourcing team with kindness. **Main Responsibilities**: - Analyze and understand clients' needs regarding IT recruitment. - Utilize advanced search tools to find matching profiles in databases and...