Team Lead Internal IT Service Desk
il y a 1 semaine
Aperçu:
**Team Leader Internal IT Service Desk/IT care**
**Who are we?**
As a division of Fednot, the service unit ICT develops high quality and innovative solutions that support notaries in their digital transformation journey and to improve the overall user experience of the notaries and their customers.
The IT care team serves all service units of Fednot as well as various Institutions (CNNK, Privanot, FBZ, Insurance, SSN) and notaries members of the Board and Presidents of overseeing Committees,.
**What Sets Us Apart**:
Our uniqueness lies in the distinctive nature of the notarial profession and its legal framework, presenting us with ongoing and constant and complex challenges we face every day. The inclusion of data privacy, information integrity and security aspects add an extra layer of complexity to these challenges.
**What is your mission?**
As a **Team Lead IT care **your will play an active and crucial role in managing the day-to-day operations of Fednot and Institutions internal IT Support, providing guidance and mentorship to your team, implementing process improvements, and deliver timely and effective solutions.
Being part of the department of Customer Care within the IT SU you play a vital role in providing advanced technical support, guiding a highly motivated team of (2) technicians and proactively ensuring our internal digital workplace is running smoothly.
**What is your impact?**
- Being the go-to expert for your team (providing mentorship and coaching to develop their skills and confidence), you are responsible for the organization of the team;
- You oversee the day-to-day operations of the IT care, ensuring high levels of service delivery and customer satisfaction ;
- You are responsible for the quality of all IT care services and monitor the performance of the ICT workplace;
- You analyze incidents and problems to detect trends and proposes structural improvements via a project management approach and act as the first point of escalation;
- You ensure availability of up-to-date documentation and training programs;
- Together with Service Management Team, you establish and maintain relationships with technology vendors and service providers, you evaluate the performance;
- In collaboration with the Information Security Team and the DPO, you ensure compliance with industry standards and regulations related to ICT workplace equipment;
- You streamline workflows, optimize procedures and implement innovative solutions to enhance quality and efficiency
**What qualifications are we looking for?**
- Master's degree in Computer Science, Engineering, or Information Technology, or an equivalent proficiency gained through practical experience;
- At least 7 years of professional experience of which **at least 5 years of experience** in a similar role (proven track record) ;
- A robust practical knowledge of **ITIL** and proficiency in root cause analysis methodology;
- Excellent ability to manage and **communicate** to customers and end-users is a must;
- Comfortable in managing **priorities** and **emergencies** according to business needs;
- Adaptability and ability to work in a **complex environment** with many actors (Fednot, federal and regional authorities, IT partners, notaries, citizens, etc.);
- Excellent competences in **people management** and experience in **Project Management** ;
- A very good knowledge of **Dutch, French, and English**.
**Where to find us?**
Fednot is located right in the center of Brussels, next to the Saint Gudule Cathedral.The Metro Station is right by the corner and the Central Train Station is just two blocks away.
**Where are you going to work?**
Hybrid: In the office (40%) & Homeworking (60%).
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