Information Technology Service Desk Team Lead

il y a 2 semaines


Brussels, Belgique Tergos Temps plein

IT Service Desk - Team Lead

For one of the biggest employers worldwide we are putting together an new IT infrastructure team.

Are you service minded, customer oriented, a real problem solver and want to be part of this exciting journey? Then this is certainly the right fit for you

Job

You will set KPIs for the team and provide reporting to management, including SLA performance.
Responsible for overseeing the day-to-day effectiveness
You prioritize the incoming tickets and work out procedures
You ensure the team act as customer oriented champions, making sure the team provides the best possible customer service
Follow-up up the incident management process
You assist and resolve complex incidents
You report to the Service Delivery Manager

Profile

You have at least a Bachelor degree or demonstrable experience in a role as Service Desk Engineer (3-5 years of which some as a Team Lead)
Experience managing a team or a previous position as Team-Lead is a plus
Setting priorities is not a problem for you and you maintain a good overview. You are result-oriented and know how to motivate your team in a positive way
You have an IT-technical background and have all-round IT infrastructure Windows knowledge

**Must have, languages**: Dutch + French + English

Offer

A dynamic environment in a horizontal structure where personal development comes first. Extra training courses is only one of the many extra fringe benefits. Furthermore, a competitive salary together with a company car, fuel card, group insurance, hospitalization insure, meal vouchers, eco vouchers phone, laptop,...


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