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Service Desk Agent

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Gfi is a worldwide IT group employing 14.000 consultants, generating a turnover of € 1.015M. The local affiliate Gfi BeLux employs 260 consultants and generates a turnover of over € 25M. We have local offices in Leuven, Gent, Brussels, Wavre and Leudelange (LU).

**Reference number**
SO-13694

**Job details**
**Position title**
Service Desk Agent M/F

**Contract**
Permanent contract

**Mission description**

**Responsibilities**:
**- Call Intake for internal service desk requests (2000 users) and external partners (1000 agents and brokers)
- IMAC intake

**Tasks**:
- 75% of the incoming requests should be solved over the phone in first line
- Documentation: creating, correcting documentation procedures for internal and external users. Validating release notes created by the project regarding new developments and functionalities within the existing software packages

**Profile**:

- Bachelor degree in IT or equivalent experience
- Experience supporting internal and external users
- Experience working in a large environment
- Workplace skills : MS Office, MS Windows7, Active Directory, use of tablets and smartphones
- Good communication and relational skills, stress resistant
- French and Dutch

**Extension likely**
Yes

**Target start date**
08/01/2018

**Job location**
**Job location**
Belgium, Brussels, Brussels

**Location**
Brussels, occasionally Antwerp

**Education level**
Bachelor (academic)

**Experience level**
More than 2 years within sector/technology