Service Desk Agent
il y a 1 semaine
ERGO Insurance SA/NV is a Belgian insurance company that manages a portfolio of life insurance policies related to supplementary pensions, savings and investments. ERGO Insurance NV is part of the ERGO Insurance Group, one of the largest insurers on the German and global market.
Function:
The Service Desk is responsible for the 1st line support of incoming tickets, telephones and mails. The incoming problems are mainly solved by telephone and remotely, but also in the office (e.g. for hardware problems). The problems that cannot be solved in 1st line are referred to the internal colleagues of 2nd line IT System Support or Application Development.
**Tasks**:
- As a first-line point of contact for our colleagues, you solve both software and hardware problems. You identify the problem, you make a diagnosis and provide a solution;
- You register the request or problem of the end user, and ensure that they are kept informed during the entire process towards the solution;
- You also install laptops, programs and mobile peripherals for the end user according to the applicable procedures. For this you will, in consultation with your colleague, physically staff the Service desk two days a week;
- You manage the stock of small IT material ( + initiate the order of this material )
- You always ensure correct registrations in the ticket and asset management tool (CMDB) and keep it up to date;
- If necessary, you pass on the tickets to the relevant services and follow them up;
- You are the communication channel of the IT department and send communications to certain groups within the company or to everyone in the company;
- You participate and contribute to IT projects
**Profile**:
Diploma & knowledge:
- Knowledge of computer science: Windows, JIRA, MS Office, Active Directory,...
- Fluent in trilingual (oral and written): Dutch, English and French
- You are customer-oriented and analytically oriented. In addition, you are stress-resistant and you know how to speak to the end user with the necessary empathy in crisis situations.
- You can work independently as well as in a team.
- You can communicate efficiently with both technical and non-technical colleagues at all levels in the organization.
We offer:
At ERGO Insurance we offer you a challenging job with learning opportunities (through training, coaching, projects and internal mobility), all in the heart of Brussels (near the Grand Place and the Central Station).
In addition to a gross salary in line with the market, we offer an attractive package of fringe benefits:
- end-of-year bonus (13th month)
- competitive insurance package (hospitalisation insurance, guaranteed income insurance and pension plan)
- reimbursement of public transport according to the applicable conditions
- monthly meal vouchers
- annual eco vouchers
- an annual gift voucher
- sectoral premiums
- collective company premium (CLA 90)
- internet allowance
- teleworking allowance
In addition, you can also count on an attractive holiday arrangement (at least 32.5 days), flexible working hours and the possibility to telework up to three days a week. This hybrid working method ensures a good balance between your professional and private life.
Interest?
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