Service Desk Assistant
il y a 5 heures
**Working Location**:Brussels, Belgium
- **Security Clearance**:NATO Secret / SC
- **Language**:High proficiency level in English language; Good working knowledge of French language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience**:
- Relevant Service Desk 1st level support experience /
- Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
- Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
- Extensive knowledge of VPN software and VPN troubleshooting
- Minimal Mobile Device Management (MDM) knowledge
**DUTIES/ROLE**
- First Contact Resolution (1st line resolution)
- Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to):
- Laptops and desktops: VPN connectivity, Microsoft products, Business Applications
User Access Management
- Management of Service Management tickets
- Incident Management
- Service Request Management
- Coordinate and conduct work to meet quality targets
- Perform other duties as may be required
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