Service Desk Assistants

il y a 7 jours

Brussels, Belgique Systems Planning and Analysis, Inc. Temps plein

Overview:
Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision makers in the Federal Sector. We do state of the art work and have a cadre of outstanding professionals on our team.

SPA has an immediate need for two Service Desk Assistants to provide contracting services to NATO

**Responsibilities**:

- First Contact Resolution (1st line resolution)
- Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to):

- Laptops and desktops: VPN connectivity, Microsoft products, Business Applications
- User Access Management
- Management of Service Management tickets:

- Incident Management
- Service Request Management
- Coordinates and conducts work to meet quality targets
- Able to work with limited supervision
- Perform other duties as may be required

Qualifications:
**Required Qualifications**
- Relevant Service Desk 1st level support experience is a must
- Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
- Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
- Extensive knowledge of VPN software and VPN troubleshooting
- Minimal Mobile Device Management (MDM) knowledge required
- National from one of the 30 NATO Nations
- In possession of an active National and/or NATO Secret security clearance

**Languague Skills**
- NATO HQ official languages are English and French. Required is:

- A thorough knowledge of one of the two NATO HQ official languages, both written and spoken
- A good working knowledge (spoken) of the other NATO official language

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