Support Manager

il y a 4 jours


Brussels, Belgique Codertal Temps plein

NATURE OF TASKS ▪ Organisation, implementation and maintenance of (IS) support ▪ Coordination of support teams ▪ IS Service management ▪ Coordination with the project teams ▪ Coordination of wiki sites, collaborative sites or social networks ▪ Follow-up of service quality ▪ Management and follow-up of user requests ▪ Guidance regarding the use of information systems ▪ Management of incidents related to information systems; organisation of the reporting ▪ Conception and organisation of user documentation for information systems ▪ Conception and management of IS and ICT trainings ▪ Participation in user, service and project meetings ▪ Elaboration and implementation of relevant support processes SPECIFIC EXPERTISE AND TECHNOLOGIES At least 5 years of specific expertise in: Knowledge in end user assistance or support of information systems At least 5 years of specific expertise in: Knowledge of wiki, collaborative sites and social networks At least 5 years of specific expertise in: Good reporting skills CERTIFICATION AND/OR STANDARDS ▪ OPTIONAL CERTIFICATION: ITIL foundation certification

**Job Type**: Fixed term contract
Contract length: 12 months

Application Question(s):

- What is your nationality?
- Do you have a work permit to be allowed to work in Belgium? If yes, what kind of work permit do you have?
- This contract involves working on-site in Brussels, Belgium for EU Commission. Are you fine with that?
- In how much time are you available to start?
- When you are available for an interview?
- What is your rate per day in euros?
- What is your highest relevant educational qualification (e.g. master, bachelor)?
- Do you speak English? If yes, what level from A1 (basic) to C2 (proficient user)?
- Do you speak French? If yes, what level from A1 (basic) to C2 (proficient user)?
- For this position you will need to sign a B2B collaboration with Codertal, are you fine with that?
- What is your current location?


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