Support Manager

Il y a 4 mois

Brussels, Belgique Seidor Temps plein

We are on the lookout for a/an** **Support manager** **to join our team for working with European Institutions based in** Brussels **in an **near site** position**.**

**Get to know us - SEIDOR**

At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation, with a relentless focus on the human element and a commitment to nurturing talent and sustainable growth.

As a diverse and inclusive company that champions equal opportunity, we boast a team of over 8,000 professionals in our global presence across 45 countries in Europe, Latin America, the USA, the Middle East, Africa, and Asia.

We believe the digital world's challenges require not only the best technologies and partnerships but most importantly, the best people. That's where you come in - we need you to help us scale new heights.

For this position you would be working with our client from the European institutions.

EMPL A4, in partnership with other Commission services and stakeholders, provides high quality corporate solutions and information systems for digital solutions that support the objectives of DG EMPL. These solutions and information systems support the administrative processes, the strategies of DG EMPL and the implementation of policy actions in Member States, enabling the successful implementation of the Commission's Digital Transformation and EU policies.
In close collaboration with other Commission services and its customers, EMPL A4 builds and operates solutions in the areas of audit, financial fraud and support of management of EU Structural funds.

**Your role**
- Coordination between the SUMMA project team and the service support team
- Organization, implementation and maintenance of IS Support
- IS service management
- Provide users with the required information and manage the information sites
- Management and follow-up of users’ requests
- Participation in user, service and project meeting
- User guidance ad information mostly for financial information systems (SUMMA), considering this topic as an asset for /SUMMA(SAP environment)
- Follow-up of service quality
- Management of incidents related to information systems; organization of the reporting
- Conception and organization of user documentation for information systems
- Maintain Knowledge Database

**What’s in it for you?**

From day one, you’ll find opportunities for personal and professional development within a supportive team environment. We offer:

- A permanent role at a leading tech project firm (subcontractor also possible).
- A hybrid work schedule, blending in-office collaboration with the convenience of working from home.
- Continuous learning and development through SEIDOR Academy.
- A package including salary and additional annual bonus, working equipment, phone and other benefits.
- A dynamic international workplace with diverse teams.
- A commitment to your well-being, work-life balance, and career growth.
- Rapid advancement opportunities in a short period of time.
- Engaging events and a comprehensive onboarding program.

At SEIDOR, your growth is our success, and we strive to make our workplace feel like home. Discover the nine core aspects of our culture that define us at SEIDOR:
**Who we think you are**:

- Proven knowledge in end user assistance or support of information systems
- Knowledge of ITILwill be an asset
- Reporting, dashboarding and KPI statistics will be an asset
- Ability to balance a friendly work environment with high levels of productivity
- Proven ability to communicate effectively in an operational environment
- Excellent interpersonal communication skills to interact with users in a multilingual environment
- Ability to work in a cooperative manner with other staff members
- Ability to handle confidential and sensitive information with discretion
- Problem-solving skills, with the demonstrated ability to resolve situations utilizing knowledge of standard deployment and release policies
- Good organizational skills with the ability to set priorities in an operational environment and meet deadlines
- Knowledge of ERP systems, especially SAP, will be a major advantage
- Knowledge of ABAC would also be an advantage.

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