Junior Support Analyst

il y a 2 semaines

Brussels, Belgique Sopra Banking Software Temps plein

**Company**:
With over 4.000 experts and one of the most profound, broadest portfolios of software and services, Sopra Banking Software is a trusted, long-term partner of over 800 banks in more than 70 countries. Sopra Banking Software has an unequalled ability to address the requirements for banks and financial institutions of any size and scope, allowing them to innovate and expand their services. Sopra Banking Software is a subsidiary of the Sopra Steria Group, a world leader in digital transformation, with more than 40.000 employees. In 2018, Sopra Steria achieved a pro forma turnover of around € 3.5 billion.

To support our growth and develop our service desk teams in Luxembourg, we are looking for (M/F):
**Junior Support Analyst - Luxembourg**

**Function**:
Your role

Support customers in the proper execution of their day-to-day operations by resolving incidents related to software developed by Sopra or by its usage that may occur in banking production environments.

After an initial training on the business, products & solution functionalities, and technologies in his/her field, you will join one of the support teams (5-10 people) of the Service Desk of Sopra Banking Software Luxembourg to ensure the proper management, within the defined deadlines, of incidents (software malfunction, misuse of the program by the user, technical problem) occurred in the banking systems.

Under the supervision of your Team Leader, the junior support Analyst will be responsible for:

- Responding to customer requests and maintaining close contact with them and the Service Managers.
- Providing answers and solutions following analysis of incidents, problems, change requests and, more generally, service requests, in compliance with service levels, notably contractual ones.
- Providing existing solutions, relying on the knowledge base, or on his/her expertise to create and document new solutions.
- Actively updating the knowledge base with the newly documented solutions.
- Ensuring that tickets are prioritized correctly, and that services are restored, in liaison with the Incident Manager
- Helping identify the causes of failures and related change requests for R&D or the customer, in collaboration with the Problem Manager,

**Profile**:

- Bachelor’s or Master’s in Sciences, Computer Sciences, or Engineering with a maximum of two years of experience;
- Basic programming knowledge in Java, Python, or C++ (We are not looking for a specific programming language, but rather understanding algorithm logic)
- Basics of SQL or database management
- Knowledge of AWS, Unix or Linux are assets
- Interest in the banking industry
- Team player
- Mobile and flexible (willingness to travel abroad when required)
- A good communicator, both written and orally
- Fluent in English and good knowledge in French
- Dutch and German are assets.

**Offer**:

- A young & dynamic environment
- Clearly defined growth possibilities
- Cultural diversity and different backgrounds
- Sopra Banking University foresees trainings available throughout the entire career
- Attractive financial package including interesting compensation & benefits such as an extended insurance package, a competitive salary and a range of employee benefits (company car, fuel card ).
- Be the true you We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you. If you require special assistance or accommodation, we will make appropriate arrangements.

Within the framework of our PSF certification, please note that an extract of your police record will be requested during our recruitment process

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