Regional IT Officer, Africa
il y a 6 jours
***:
HIAS seeks a Regional IT Officer, Africa & Eurasia to provide remote and on-site technical support to regional and country office staff, with a focus on computer hardware/software and organizational systems. This position will help in the implementation of global, regional and country office projects aligned with HIAS’ global IT strategy. This position is also accountable for ensuring compliance with the organization’s IT guidelines, policies and standards.
**Note, this position is based in the Africa & Eurasia region in countries where HIAS has existing operations.**
**ESSENTIAL FUNCTIONS**:
- Provides direct technical support to country office IT staff and consultants, as well as to country office employees as needed to resolve IT-related hardware and software problems and requests; coordinates vendor support where necessary.
- Sets up new equipment for employees as needed with the proper standard configuration and software according to defined IT procedures.
- Maintains up-to-date inventory of HQ-managed equipment and plans equipment replacement as needed.
- Creates, changes or removes employee system access following standard procedures.
- Ensures all support requests are properly recorded in the ticketing system, keeps requestors informed, completes on time according to procedures, and escalates when needed.
- Trains employees in the proper use of a variety of IT-related topics, systems or equipment.
- Monitors HIAS’ security and operational systems, alerting and acting promptly following defined protocols and procedures.
- Maintains close communication with the country office IT staff and HQ IT staff to implement global IT projects in the Africa & Eurasia region.
**QUALIFICATIONS & REQUIREMENTS**:
- Undergraduate degree in Information Technology or a related field of study, or equivalent relevant work experience.
- 3-5 years of experience in a help desk/technical support role, supporting a user base that is not in the same physical location.
- Fluency in English and French.
- Advanced knowledge of latest versions of Microsoft (MS) Windows and Office products.
- Excellent working experience with antivirus software for workstations and servers.
- Strong technical aptitude, especially relating to PC/Network hardware.
- Good working knowledge of video conferencing and collaboration tools such as Zoom, MS Teams and MS SharePoint.
- Good working knowledge with MS 365 platform.
- Good working knowledge of MS Azure Active Directory and/or MS Active Directory.
- Good working knowledge of Mobile Device Management tools preferred.
- Excellent communication skills, ability to work with minimum supervision and willingness to work in a team environment.
- High organizational skills; ability to cope with competing demands and prioritize tasks.
- Previous experience in NGOs or private sector is highly desired.
- Ability to travel internationally up to 20-40%, as needed.
- Availability to work occasional after-hours and weekends for IT-related projects.
**HIRING PROCESS**:
Step 2: Phone screen with a HIAS recruiter.
Step 3: Video interview with the hiring manager.
Step 4: Video interview with a panel of HIAS employees.
Step 5: Online reference check with SkillSurvey.
Step 6: Offer and background check with Shield Screening or ESR.
Step 7: Start your professional journey with HIAS
**ABOUT US**:
Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.
HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.
**VISION**:
HIAS stands for a world in which refugees find welcome, safety and opportunity.
**MISSION**:
Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advoc
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