Night Auditor
il y a 1 mois
Taken
We are looking for a highly motivated and skilled Night Auditor aiming to deal with front desk and accounting duties.
**The night auditor will mainly have to**:
Welcoming guests and instantly make them feel at ease
Register guests according to local guidelines
Responds to guest requests and handles guest problems and complaints.
Ensure correct invoicing and guest payments
Monitor people entering the building, and report any suspicious activity
Welcome and acknowledge guests according to company standards
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Activate/reissue room keys
Ensure rates match market codes, document exceptions
Verify/adjust billing for guests & secure payment
Communicate to appropriate staff when guests are waiting for an available room
Advise guests or messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork or documentation
Prepare daily reports for hotel management
Operate telephone switchboard station
Run and check daily reports, contingency lists, and credit card authorization reports
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
Anticipate and address guest service needs; assist individuals with disabilities; supply guests with directions and information
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction
Thank guests with genuine appreciation.
Count and secure bank at beginning and end of shift
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information; protect company assets
Speak using clear and professional language; telephone answers using appropriate etiquette
Develop and maintain positive working relationships; support team to achieve common goals; listen and respond appropriately to the concerns of employees
Ensuring the safety and security of all hotel guests, team members and property
Stay alert during their entire shift to screen for security. As the first point of contact with people entering the building, they look out for suspicious activity and may check for identification or ask visitors to log in.
Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Comply with quality assurance standards.
Flexible working hours, this includes evenings, weekend days and nights.
Provide feedback to superiors regarding staffing levels, and department specific situations to ensure that guest service, operational needs and financial objectives are met.
Profiel
The applicant should have the following qualifications and skills:
Hospitality diploma
Minimum 2-year experience in the hospitality industry
**Languages**: English, French and/or Dutch
IT: Knowledge of Microsoft Office and Opera (optional)
Neat and professional appearance
High quality customer service, smiling and welcoming
Written and verbal communication skills
Organized and strong attention to details
Problem solving and initiative skills
Autonomous and reliable
Team spirit, friendly
Ability to stay calm and polite under pressure
Flexible regarding tasks and schedule
Aanbod
**Hours/week**: 38h
Payment of public transportation as per local regulation
**Meal vouchers**: €7 per worked day
Yearly Eco-checks as per local regulation
Personal coaching and training.
Solliciteren
The President Brussels Hotel
Boulevard du Roi Albert II 44
1000 Brussels - Belgium
Statistics
**Aantal keer bekeken**: 22
Opdrachtgever
The President Hotel
Publicatiedatum
29.04.2024
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