Night Guest Relation Officer

Il y a 2 mois


Brussels, Belgique Sweet Inn Sprl Temps plein

SWEET INN BRUSSELS JOB OFFER

**Night Guest Relation Officer - PART TIME AND FULL TIME -**

Sweet Inn is a hospitality company that offers travelers a unique travel experience by combining the convenience and comfort of a hotel with the flexibility and authenticity of an apartment rental.

Founded in 2014, the company offers today over 700 apartments in several popular destinations.

Sweet Inn designs and refurbishes its apartments from empty housing spaces with the help of in-house interior designers, focusing on the importance of the design, comfort, and localization.

Sweet Inn is committed to providing a digital and personalized guest experience, with an innovative digital platform that allows guests to book their stay, choose their preferred apartment, and customize their experience with additional services such as airport transfers, grocery delivery, and local experiences.

**The Night Guest Relation Officer at Sweet Inn**

The Night Guest Relation Officer will be at the forefront of customer service during night shift. He or She will be the one ensuring a pleasant and reliable guest experience. The Night Guest Relation Officer provides guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy through daily engagements from the moment they booked the apartment until they leave. The Night Guest Relation Officer will provide a dedicated service to ensure matching customer’s needs and expectations.

The successful applicant will provide an excellent service, handle all the guest’s requests as well as supervise the arrivals and departures.

The Night Auditor will be responsible for the welcome of guests during the night. He will be responsible for the security of the building and the clients from 10pm to 6am.

Night auditors perform end-of-day accounting tasks and overnight front desk duties. They assist late-night guests, process check-ins and check-outs, and address other customer requests. They also organize the next day shift.

In the night auditor role, you will work closely with the hotel’s bookkeepers and front desk agents to ensure guests are checked in and books kept up-to-date. You will answer guest inquiries, book reservations, and update customer accounts. You will be expected to maintain a professional and friendly attitude when interacting with hotel customers. Success in this role will be demonstrated by implementing systematic processes to provide a smooth hospitality experience. Hotel night auditor duties span across two main areas: running the front desk and being the face of the hotel overnight, while also closing the books for the day, producing reports, and setting up the morning teams for success.

**About you**
- You have a keen eye for detail and care about creating great work.
- You have the ability to take over of issues, solve problems and make effective initiatives.
- You are fluent in French and English, other additional language will by highly valuable.
- You have your driving license.
- You are looking to be part of a team that’s very passionate about creating great hospitality experiences.
- A previous experience in the hospitality world in a plus
- You are able to work positively and collaboratively to achieve the highest standards of delivery at work.
- You’re flexible and open to lending a hand where needed.
- You are available to work during the nights, during the week and sometimes on weekends.
- Proactivity is something you know, you’re a customer-oriented person, able to anticipate needs and requests.

**What you’ll do**
- Direct communication with guest through all reservation process and intermediaries.
- Liaise with other teams and department to ensure that everything is set and anticipated to accommodate guests’ needs.
- Consciously and continually strive to better his/her skills and increase his/her knowledge.
- Use reporting and monitoring tools with a view to improve operations efficiency.
- Providing excellent customer service as per company standards and consciously work to increase the quality of the stay of the guests.
- Informing customers about payment methods and verifying their data. Collecting information regarding arrivals and special needs requirements. Perform basic cashier activities as and when required.
- Welcome guests during check-in if needed and giving a fond farewell to guest while check-out. Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Handling all varieties of requests and situations. Effectively react to emergency or complicated situations and coordinate a multi-tasking job.
- Collect guest feedback during guest departure along with his likes and dislikes to work on improvements and maintain up-to-date information.
- Overseeing VIP guests upon their arrival and departure and arrange personalized services for VIP customers. Continuously work to improve the guest experience.
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