Product Support English/ Czech or Slovak

il y a 4 semaines


Berchem, Belgique EXPERT CENTRE VLAANDEREN NOORD Temps plein

Functieomschrijving

Our Client is a multinational Japanese company specialized in high technology products such as sensors, microscopes, laser markers and vision measurement systems. The company is a global leader in automation industry responsible for delivering high-precision and innovative products to companies worldwide. They have been ranked on Forbes 100 list as one of the ‘Most Innovative Companies' 8 years in a row

Position Summary

On your role as a Technical Support, you will become an expert in one of our product lines.

You will support our Sales Engineers and Clients when it comes to your assigned product line.

You will also be an internal trainer for your colleagues, and you will be assisting with new product launches by providing trainings materials, knowledge sharing and customer trainings. This position is based in the HQ in Mechelen.

What will be your responsibilities?
- Trainings your colleagues and clients
- Taking care of technical documentation/ translation.

Profiel

What do we require?
- Interest in Technology and Technical products; an on the job training will be provided
- Fluency in Czech or Slovak + high level of English
- Good problem solving and communication skills
- A technical education or experience is a plus but no must at all
- A first experience supporting clients with technical products is a plus
- As you will be traveling towards your clients a drivers licence is required

Jobgerelateerde competenties
- Technische problemen en vereisten van de klant analyseren
- Klanten informeren over de opgemerkte technische problemen, aan te brengen wijzigingen en uit te voeren herstellingen
- Complexe technische problemen overmaken aan specialisten (studies, onderzoek, onderhoud,...)
- De oplossingen en technische aanbevelingen bepalen en aan de klanten meedelen
- Technisch opvolgen van de producten en hun ontwikkeling bij de klanten

Aanbod

What do we offer?
- Competitive Salary and bonus system
- Extensive product training
- Hospitalization and Group Insurance
- Meal vouchers and Eco-cheques
- Public Transportation Reimbursement
- Business trips (about 30% of your time) towards your clients in Czech republic/ Slovakia and other English speaking clients
- Paid overtime
- Working hybrid: 3 days in the office, 2 days from home
- International environment, open communication and continuous learning

Plaats tewerkstelling

2800 MECHELEN


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