Front Office Agent
il y a 4 semaines
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Trefwoord
titel
omschrijving
profiel cultuur
salaris
korte omschrijving
referentienummer
Departement
- General management
Operationeel/F&B management
Finance
Reservations & Revenue
Front Office
Sales & Marketing
Keuken
Zaal
Human Resources
Administratie
Housekeeping
Onderhoud & Technische Dienst
Overige
Provincie
- Antwerpen
Oost-Vlaanderen
West-Vlaanderen
Limburg
Vlaams-Brabant
Brussel
Waals-Brabant
Luik
Namen
Luxemburg
Henegouwen
Regionaal
Buitenland
Front Office Agent
Bedrijf
WE ARE BUILDING THE NEXT GENERATION HOSPITALITY BRAND
Our mission is to design experiential places for for individual wellbeing and corporate culture optimization.
Our purpose is to make city brakes and workations less apologetic, more purposeful and tuned to the self.
Modern properties and offbeat places immersing guests within local experiences. A combination of public and private spaces flexing between community and quiet reflection. Hospitality transcending the whole and delivering a sense of self. A service’ geared to and placing emphasis on our guests’ and employees’ emotional intelligence.
It is all about the brand experience, the brand story and the location; It is focused on the hotel, its design and art curation, its experiences and cultural programming.
About Cardo Hotel Brussels and Brand
Located within the heart of Europe and one of the Brussel's most vibrant areas, Cardo Brussels Hotel is the new and trendy landmark in the neighborhood and the most distinctive luxury lifestyle hotel in the city, catering to both selective leisure guests and business travelers. The hotel will offer contemporary wellness and dining experiences, 532 stylish rooms & suites, as well as 1500m2 of MICE facilities and amenities.
Cardo is a brand built on a culture of emotional intelligence and sublime hospitality, designing experiential places for individual wellbeing and corporate culture optimization. Our purpose is to make city breaks and workcations less apologetic, more purposeful and tuned to the self.
Overall Job Purpose
Welcoming guests and instantly make them feel at ease
Register guests according to local guidelines
Responds to guest requests and handles guest problems and complaints
Ensure correct invoicing and guest payments
Assist guest with luggage and packages
Hosting guest for Food & Beverage outlets, Wellness, meetings and (social) events
Monitor people entering the building, and report any suspicious activity
Welcome and acknowledge guests according to company standards
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Activate/reissue room keys
Ensure rates match market codes, document exceptions
Verify/adjust billing for guests & secure payment
Communicate to appropriate staff when guests are waiting for an available room
Advise guest of messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork or documentation
Operate telephone switchboard station
Run and check daily reports, contingency lists, and credit card authorization reports
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
Anticipate and address guests service needs; assist individuals with disabilities; supply guests with directions and information
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction
Thank guests with genuine appreciation.
Count and secure bank at beginning and end of shift
Hosting guests for Food & Beverage outlets, Wellness, meetings and (social) events
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information; protect company assets
Speak using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees
Ensuring the safety and security of all hotel guests, team members and property
Stay alert during their entire shift to screen for security. As the first point of contact with people entering the building, they look out for suspicious activity and may check for identification or ask visitors to log in.
Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Comply with quality assurance standards.
Flexible working hours, this includes evenings, weekend days and nights.
Provide feedback to superiors regarding staffing levels, and department specific situations to ensure that guest service, operational needs and financial objectives are met.
Perform other reasonable job duties as requested by Supervisors
Competencies
Have at leas
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